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Derek Courter

1 Rookie

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3 Posts

25

May 20th, 2024 22:33

PowerEdge T440 replaced HDDs and now Server 2016 OS wont activate

After replacing the hard drives and reinstalling the OS on the server it says it can not activate and I need to contact the Manufacturer, which would be Dell.  However when i tried to call support it wasnt under warranty still and have not heard back from the no warranty team.  I just want to activate the server 2016 OS that is installed on it.  This is what was installed on it when it was built but just isnt happening.

DELL-Joey C

Moderator

 • 

3.1K Posts

May 21st, 2024 05:41

Hi,

 

If it's ok, would you like to Private Message me the call support ticket number, I'll take a look on what was discussed.

 

Also can you describe how the OS installation steps that you have taken?

Derek Courter

1 Rookie

 • 

3 Posts

21-05-2024 23:52 PM

@DELL-Joey C​  Dont have a support number since they werent able to do anything and the non warranty team hasnt reached out yet.  I replaced the HD, when rebooting  i pressed one of the F keys from the menu that come up to setup the new raid array and install OS.  After the raid was built it asked for a server os source which was an external flash drive which it saw and then installed.  No other issues just the contact manufacturer of the device to resolve the issue.

DELL-Young E

Moderator

 • 

3.7K Posts

22-05-2024 06:50 AM

Hello, I see this is EOL.

https://dell.to/458LDzP

Respectfully,


Professionnel des médias sociaux et des communautés
#IWork4Dell

Origin3k

4 Operator

 • 

1.8K Posts

May 21st, 2024 13:10

I cant see how is this related to Dell as long as only the activation is the problem. In the past you have to call Mircorsoft and need to explain (HDD broke and complete new installation) why the production key is used again.

Regards,

Joerg

Derek Courter

1 Rookie

 • 

3 Posts

21-05-2024 23:50 PM

@Origin3k​ Because it says right in the activation if this OS was preinstalled to contact the manufacturer of the server.  

Origin3k

4 Operator

 • 

1.8K Posts

May 23rd, 2024 15:33

But your OS wasnt pre-installed anymore because YOU reinstalled it.   Years ago we see this more than once and we need to pick up the phone.


Regards,

Joerg

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