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September 10th, 2015 09:00
Update Failure Process Secure Update Failed - OS Driver Pack / Drivers for OS deployment version stuck at 0 now
I have been updating a set of R520 servers and one it stuck where the OS Driver Pack / Drivers for OS Deployment are stuck at ZERO.
When updating on Linux no matter what flags are used the update gives the error:
Update Failure: Process Secure Update Failed
When trying both:
-bash-4.1# ./R520_Drivers-for-OS-Deployment_Application_6MNTV_LN_14.11.02_A00.BIN -n -f -q
and
-bash-4.1# ./R520_Drivers-for-OS-Deployment_Application_FXMYH_LN_15.02.12_A00.BIN -n -f -q
The error persists. (the -n -f switches didnt help, just tried with and without them).
What I did next was to go into the lifecycle controller on my R520 and have the Lifecycle controller download and install the OS driver firmware which was listed as version "0".
This ended up working (temporarily) and took about 5 minutes once the update started.
Then it showed the correct version (15.02.12) as "Current"
However, upon a cold restart, it fell back to version 0 and was back to being broken.
This is should be addressed by Dell ASAP. I've tried all the usual tricks to get the OS driver pack firmware reinstalled and its stuck.
This problem started while running all the updates for the R520 on this ISO:
dell.app.box.com/BootableR520/1/4114974887
Seems like 15.02.12 is a bad update and bonks the OS drivers.
Others have been having trouble with M6xx servers and R7xx servers in another thread which is not being addressed.
All other firmwares on this R520 are current and seemingly working properly.
Will update post/thread with firmware manifest.
Any help getting this firmware issue straightened out is greatly appreciated.
iDRAC 2.15.10.10
Lifecycle Controller 2.15.10.10
PERC H710 Mini 21.3.1-0004
MIRROR OF:
ST500NM0011 PA09
ST500NM0011 PA09
System CPLD 1.0.2
BIOS 2.4.2
Broadcom Gigabit Ethernet BCM5720 7.10.59
Broadcom Gigabit Ethernet BCM5720 7.10.59
Enclosure BP12G+ 0:1 1.00
Dell 64 Bit uEFI Diagnostics firmware 4247A0
OS COLLECTOR 1.1
LCM Log of version going from Zero to 15.02.12 and 15.02.12 back to Zero:
Updating Dell OS Driver Pack, 15.02.12, A00.
SUP0535
USC.Embedded.1:LC.Embedded.1
Dell OS Driver Pack, 15.02.12, A00
<br> </event></p> <p> <event agentid="DM" category="Configuration" severity="Informational" timestamp="2015-09-06T00:12:27-0500" sequence="785"> <br> <message> Version change detected for Dell OS Driver Pack, 15.02.12, A00 firmware. Previous version:0, Current version:15.02.12 </message> <br> <messageid> PR36 </messageid> <br> <fqdd> DriverPack.Embedded.1:LC.Embedded.1 </fqdd> <br> <messageargs> <br> <arg> Dell OS Driver Pack, 15.02.12, A00 </arg> <br> <arg> 0 </arg> <br> <arg> 15.02.12 </arg> <br> </messageargs> <br> <raweventdata /> <br> <comment /> <br> </event></p> <p> <event agentid="UEFI SS/USC" category="Updates" severity="Informational" timestamp="2015-09-06T00:12:36-0500" sequence="786"> <br> <message> Successfully updated Dell OS Driver Pack, 15.02.12, A00. </message> <br> <messageid> SUP0536 </messageid> <br> <fqdd> USC.Embedded.1:LC.Embedded.1 </fqdd> <br> <messageargs> <br> <arg> Dell OS Driver Pack, 15.02.12, A00 </arg> <br> </messageargs> <br> <raweventdata /> <br> <comment /> <br> </event></p> <p> <event agentid="DM" category="Audit" severity="Informational" timestamp="2015-09-06T00:14:26-0500" sequence="787"> <br> <message> System is turning off. </message> <br> <messageid> SYS1001 </messageid> <br> <fqdd> iDRAC.Embedded.1#HostPowerCtrl </fqdd> <br> <messageargs /> <br> <raweventdata /> <br> <comment /> <br> </event></p> <p><br> <event agentid="DM" category="Configuration" severity="Informational" timestamp="2015-09-06T00:20:39-0500" sequence="794"> <br> <message> Version change detected for OS Drivers Pack firmware. Previous version:15.02.12, Current version:0 </message> <br> <messageid> PR36 </messageid> <br> <fqdd> DriverPack.Embedded.1:LC.Embedded.1 </fqdd> <br> <messageargs> <br> <arg> OS Drivers Pack </arg> <br> <arg> 15.02.12 </arg> <br> <arg> 0 </arg> <br> </messageargs> <br> <raweventdata /> <br> <comment /> <br> </event></p> <p><strong>A previous upgrade a while back went fine</strong>:</p> <p> <event agentid="DM" category="Configuration" severity="Informational" timestamp="2014-09-03T23:28:23-0500" sequence="398"> <br> <message> Version change detected for OS Drivers Pack firmware. Previous version:7.2.0.7, Current version:7.4.1.10 </message> <br> <messageid> PR36 </messageid> <br> <fqdd> DriverPack.Embedded.1:LC.Embedded.1 </fqdd> <br> <messageargs> <br> <arg> OS Drivers Pack </arg> <br> <arg> 7.2.0.7 </arg> <br> <arg> 7.4.1.10 </arg> <br> </messageargs> <br> <raweventdata /> <br> <comment /> <br> </event></p>


DELL-Chris H
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September 10th, 2015 13:00
BrendanHpg,
There was a new OS Driver Pack that was released today, version 15.07.07. Would you try running this updated version and see if it resolves the issues you are seeing?
http://dell.to/1UEW3iW
Let me know how it goes.
brendanhpg
2 Intern
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34 Posts
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September 10th, 2015 21:00
Ill give it a try likely tomorrow. Thanks.
brendanhpg
2 Intern
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34 Posts
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September 11th, 2015 12:00
This update didnt seem to resolve my issue.
I will also try the update through lifecycle manager, but the update from Redhat 6 didnt work:
-bash-4.1# ./R520_Drivers-for-OS-Deployment_Application_JVN7M_LN_15.07.07_A00.BIN -q
Collecting inventory...
......................................................
Running validation...
OS Drivers Pack
No version of this Update Package is currently installed.
Software application name: OS Drivers Pack
Package version: 15.07.07
Executing update...
WARNING: DO NOT STOP THIS PROCESS OR INSTALL OTHER DELL PRODUCTS WHILE UPDATE IS IN PROGRESS.
THESE ACTIONS MAY CAUSE YOUR SYSTEM TO BECOME UNSTABLE!
.........................................................................................................................................................................................
Update Failure: Process Secure Update Failed.
I will try on the lifecycle manager and see if that works but this update isnt fixing this specific issue.
brendanhpg
2 Intern
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34 Posts
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September 11th, 2015 13:00
Hi Chris Hawk ;
I also did the update via the lifecycle controller. It takes this file over CIFS/SMB:
\\1.1.1.1\R520_Drivers-for-OS-Deployment_Application_JVN7M_WN32_15.07.07_A00.EXE
The lifecycle takes the update, starts updating, claims to be successful, shows the right version in firmware inventory then I shut off the unit (cold restart, wait 1 min to power back up) and the version is 0 again. I will upload some pictures to show what it does.
brendanhpg
2 Intern
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34 Posts
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September 11th, 2015 14:00
Hi Chris ;
I have attached the pictures, one is get update on lifecycle, two is update running, 3 is after the update the firmware inventory looks good, 4 is after a cold reboot and re-check the inventory, back to zero.
https://drive.google.com/folderview?id=0B1hWmuu-gGgvdDFQUm5ZbnNOZEE&usp=sharing
brendanhpg
2 Intern
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34 Posts
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October 7th, 2015 20:00
I had the same issue today, I tried the upgrade again after updating to the latest iDrac for the R520 - 2.20.20.20 , I also updated the NIC firmware, the Diagnostics and the SAS RAID controller (H710 mini). I tried after all of these updates and a reboot to account for them and the update for the OS driver pack failed again:
bash-4.1# ls
R520_Drivers-for-OS-Deployment_Application_JVN7M_LN_15.07.07_A00.BIN screenlog.0
bash-4.1# ./R520_Drivers-for-OS-Deployment_Application_JVN7M_LN_15.07.07_A00.BIN -q
Collecting inventory...
......................................................
Running validation...
OS Drivers Pack
No version of this Update Package is currently installed.
Software application name: OS Drivers Pack
Package version: 15.07.07
Executing update...
WARNING: DO NOT STOP THIS PROCESS OR INSTALL OTHER DELL PRODUCTS WHILE UPDATE IS IN PROGRESS.
THESE ACTIONS MAY CAUSE YOUR SYSTEM TO BECOME UNSTABLE!
....................................................................................................................................................................................................................................
Update Failure: Process Secure Update Failed.
I had to return to the ESXi as my maintenance window had ended.
So again, all updates work except the OS driver pack even with the latest iDrac firmware installed. We should get an update from Dell on these forums.
Is there any place on the entire dell.com site that documents what this means "Update Failure: Process Secure Update Failed." ?
This error is happening across multiple server platforms and it doesnt seem to matter if the iDRAC/LCM is used, or Linux , or Windows.
brendanhpg
2 Intern
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34 Posts
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February 20th, 2016 22:00
en.community.dell.com/.../joblink found the answer:
JOBLINK WROTE THE FOLLOWING POST AT 11 NOV 2015 12:15 AM:
"Fixed it by going into the lifecycle controller
Reset & Re-Purpose
Reset the: OS Drivers & the Lifecycle controller settings/ logs."
Reset & Re-Purpose, and choose to wipe everything and uninstall everything.
Will need to reinstall OS Collector, Diagnostics and OS Driver pack.