VNX 5300 stuck on boot page

Question

Hi everyone.

I have VNX 5300 system that is stuck on booting EMC Celerra control station Linux.

Restarted it multiple times but still couldn't go further .

Attached is the screenshot.

Any help will be appreciated.

I am quite un familiar with Dell Technologies .

Thanks in advance

DELL-Sam L · Accepted Answer

Hello Abkoyoma,

VNX: Reboot hangs just after "Booting 'EMC Celerra Control Station' Linux".
Summary: Boot up or reboot hangs just after "Booting 'EMC Celerra Control Station Linux" and will not proceed past that point.

Article Content

Issue
Boot up or reboot hangs just after "Booting 'EMC Celerra Control Station Linux" and will not proceed past that point.
When booting up with a monitor attached to the Control Station, you will not see the full boot process.
You will see below output on the monitor screen.
Booting 'EMC Celerra Control Station Linux'
root (hd0,0)
Filesystem type is ext2fs, partition type 0x83
kernel /vmlinuz ro root=/dev/hda3 console=ttyS1,19200 TERM=ansi-generic
[Linux-bzImage, setup=0x1e00, size=0x1d1af4]
initrd /initrd.img
[Linux-initrd @ 0x37dcf000, 0x220323 bytes]

Cause

Monitor is plugged into the VGA port. The screen will not report beyond this point.

Resolution

Unplug the VGA monitor and use a serial connection to a laptop/desktop. The full boot process can be seen by using a program such as PuTTY or HyperTerminal.

DELL-Sam L · Answer

Hello Abkoyoma,

Here is a link to a KB that will explain how to resolve your issue. You will need to login with your EMC account. https://dell.to/3dwdSvO

Please let us know if you have any other questions.

Abkoyoma · Answer

Hi Dell Sam Thanks for your answer The article is permission based. And I don't have an EMC account. Could you suggest another way. I'm really stuck.

DELL-Joey C · Answer

Hi,   Could you try creating an account and check if you're able to access to the page? There are some good articles, which may be useful to you in a later time.

Abkoyoma · Answer

Thank you Sam . That was helpful.

daniel noah · Answer

Hellopls can you send the link https://dell.to/3dwdSvO, I have the same problem with my VNX5300

DELL-Marco B · Answer

Hello, this link works for me VNX: Reboot hangs just after 'Booting 'EMC Celerra Control Station' Linux'. | Dell US Thanks

daniel noah · Answer

Hello Moderator,

This link can nor works for me, we see "Page Not Found We're sorry, the page you are looking for may have been moved or may no longer be available."

pls can you send us another link or send here process to solve this issue.

DELL-Marco B · Answer

Hello,

here the copy/paste of the article

Symptoms

Boot up or reboot hangs just after "Booting 'EMC Celerra Control Station Linux" and will not proceed past that point.

When booting up with a monitor attached to the Control Station, you will not see the full boot process.

You will see below output on the monitor screen.

Booting 'EMC Celerra Control Station Linux'

root (hd0,0)
Filesystem type is ext2fs, partition type 0x83
kernel /vmlinuz ro root=/dev/hda3 console=ttyS1,19200 TERM=ansi-generic
[Linux-bzImage, setup=0x1e00, size=0x1d1af4]
initrd /initrd.img
[Linux-initrd @ 0x37dcf000, 0x220323 bytes]

Cause

Monitor is plugged into the VGA port. The screen will not report beyond this point.

Resolution

Unplug the VGA monitor and use a serial connection to a laptop/desktop. The full boot process can be seen by using a program such as PuTTY or HyperTerminal.

Products

VNX1 Series

daniel noah · Answer

@DELL-Marco B​ you have reposted the articles but there is no resolution process once connected with putty

daniel noah · Answer

Hello,please could someone help me. I still have this problem

DELL-Chris H · Answer

Daniel noah,   There shouldn't be any steps needed within the Putty interface, the resolution step is to remove the monitor from the VGA port and to use a serial cable connected to a workstation to monitor the booting process. If you don't remove the monitor from the VGA port then the issue will remain. If you have removed the monitor completely already then you may want to consider calling into suport, so they may work with you and the system directly.    Let me know if this helps.

Systems Management General

VNX 5300 stuck on boot page

Symptoms

Cause

Resolution

Products

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