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markusj27

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13 years ago

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markusj27

7 Posts

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42267

January 20th, 2014 20:00

Dell venue 11 pro 7130 - shutdown issues

I'm having issues with my device and random shutdowns that seem to occur with little or no apparent cause but do happen more often when on battery power and also seem to occur more often once the device has gone to sleep or the screen goes blank and is then woken up.

Reading through the forums it seems like there are others with the same or a similar problem and I would like to hear of any successful solutions, if any.  thanks in advance.

  • Jaysmi23

    1 Message

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    Posted January 21st, 2014 15:00

    I am also having problems with random shutdowns on my Venue 11 Pro 7130. I have the i54210Y version.

    Normally the shutdowns occur when waking from sleep or just turning on from off. It turns on and gets to the login screen fine, but whenever i try interact with it to log in, it just shuts off.
    It seems to only have a problem while running on battery - when plugged in there have been no issues so far (but I've only had it a week!)

    But I do get it at other random times too even with hardly anything running.

    I'll also be very appreciative for any solutions - apart from that, I love this device!

  • markusj27

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    Posted January 22nd, 2014 12:00

    FYI


    I've had some success is preventing the random shutdowns by disabling the 'Sleep' option in 'PC and devices' > 'Power and sleep'.  This prevents the device from entering a sleep state when on either AC or battery power, thus preventing the shutdown issue that would result from entering the sleep state.

    Additionally, I've noticed that the shutdowns can occur when I leave the device for a bit and would press the power button (sleep button).  Temporary solution would be to not put the tablet to sleep 'ever'.

    When the problem occurs, I've only been able to successfully recover, aside from repeated restart attempts, by plugging in to AC adapter and performing a 'normal' shutdown.  This seems to resolve the shutdown loop that the device is in.


    I have yet to decide if these workaround are enough to keep the device and the jury is still out but I thought I would offer some possible findings.

  • 1758

    0

    Posted July 21st, 2014 10:00

    Has anyone had an update on these issues? My 7130 started doing this recently - no BSOD or anything logged in the windows system log, it just shuts off. It's happened twice in the past few days while browsing two different websites. It's very frustrating! Could be since BIOS A12? Regards, Karmicscorpio