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Venue 11 Pro: My WiFi adapter dies ever night!
So this doesn't happen during the day. It's only when I leave my Venue 11 Pro plugged in and sleeping over night. The next morning when I wake the machine up, I've got no WiFi and the network adapter icon in the system tray shows up with a red X on it. When I go to the Networking center, no network adapter appears installed. In Device Manager the network adapter appears with a yellow exclamation mark and a message that the device failed and could not be restarted. I can do nothing to get it working again other than re-starting the computer.
Am I the only one experiencing this issue? Is there a fix? I'm assuming it's a software/driver issue since a reboot fixes it.
Also, I have updated to the latest driver package for the network adapter.
squantech
2 Posts
0
May 20th, 2014 14:00
I have quite a few 7130s with the dead wifi when waking the device. I have the 3.7.2.45422 driver with a driver date of 3/3/2014 installed. Bios A11 is installed also. I have users complaining about this everyday. At first I thought it was a corrupted driver and reinstalled the driver package again. Then today I went through the normal routine, closed the lid for 20 or so minutes, opened it up and wifi problem was back. A reboot fixes the problem, but then whats the point of putting your device to sleep and shutting down every time you are not using it is ridiculous. I see forum posts that go back quite a while regarding this. Its sad and scary that there has been no solid fix for this. I'm in a enterprise environment with cisco APs and more of these tablets going out into the hands of employees. This wifi problem and the intermitent power up/wake up black screen are not a good start to this deployment.
bklish
4 Posts
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May 21st, 2014 07:00
richstant
103 Posts
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May 21st, 2014 08:00
I still have this issue on my 5130 tablet, even on the A02 driver. It only happens at work, at home it's fine. Dell support say there's no issue :-(
bklish
4 Posts
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May 23rd, 2014 08:00
richstant
103 Posts
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May 23rd, 2014 08:00
It's WPA2 enterprise AES (802.1x) at work. WPA2 personal at home. Both are 802.11n. It's possible it's only happened at work because I use the tablet more at work, but it's been home on about 10 weekends & never happened, while it happens at least once a week at work.
Oddly I also find that the 'failing to wake from connected standby' problem only happens at work as well.
gtitievsky
8 Posts
0
June 16th, 2014 23:00
have dell venue 8 pro with same symptoms as bklish. same problem discussed in this thread as well http://en.community.dell.com/support-forums/mobile-devices/f/4586/p/20645826/reply.aspx
have latest bios and network/bt drivers
bklish
4 Posts
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June 17th, 2014 06:00
AkiraX1
5 Posts
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June 18th, 2014 06:00
mjenderby
17 Posts
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July 2nd, 2014 03:00
And they have ...
http://www.winbeta.org/news/surface-pro-3-wifi-connectivity-issues-acknowledged-microsoft-fix-way but no fix as yet,
AkiraX1
5 Posts
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July 2nd, 2014 05:00
AkiraX1
5 Posts
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July 2nd, 2014 05:00
DELL-Brian B
828 Posts
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July 2nd, 2014 09:00
Are you guys still having problems with the updated 3.7.2.55 WIFI driver? If so, please share specific router model.
Thanks.
richstant
103 Posts
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July 2nd, 2014 09:00
As posted in the other thread, I'm still having problems at work (enterprise router - don't know the make). It used to work fine at home, but I've not tested it at home since the new driver.
AkiraX1
5 Posts
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July 8th, 2014 13:00
mauricevandelft
21 Posts
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August 2nd, 2014 14:00