I have been a Dell customer for a very long time and have never had any success with their tech support. Either I cannot understand their English with Indian accent or, they cannot understand me when I attempt to explain the problem.
However, I have had some success contacting them and getting a response from them using Facebook instant messaging. Go to their Facebook page and "like" them first. They probably won't respond for a couple of days and, subsequent replies from them might take that long as well. But, they do respond and have helped me in the past.
please help me i just bought a dell tablet pro 8 i was listening to music while playing a game 1st the music shut down then my game froze i shut down the game it went straight to start screen would not let me open anything , or sign out so i could restart it then the screen went black. i tried turning it back on all it will do is barely lit up it shows nothing i tried what u said to try pushing the power button and the sound down at the same time nothing just barely lits the screen
Wind Dancer
1 Message
0
May 22nd, 2014 15:00
Try pressing power and volume down at the same tine. It should turn on, either to the bios or to login screen.
This happened to me, but not because of a battery drain.
Good luck
kmcd711
1 Rookie
•
2 Posts
0
May 22nd, 2014 15:00
thanks so much - this worked. my battery was ok - I wonder what caused this. Thanks for your help, I am all set now.
PapsJohn
26 Posts
0
May 23rd, 2014 10:00
I have been a Dell customer for a very long time and have never had any success with their tech support. Either I cannot understand their English with Indian accent or, they cannot understand me when I attempt to explain the problem.
However, I have had some success contacting them and getting a response from them using Facebook instant messaging. Go to their Facebook page and "like" them first. They probably won't respond for a couple of days and, subsequent replies from them might take that long as well. But, they do respond and have helped me in the past.
hrapeck
1 Message
0
March 29th, 2015 22:00
please help me i just bought a dell tablet pro 8 i was listening to music while playing a game 1st the music shut down then my game froze i shut down the game it went straight to start screen would not let me open anything , or sign out so i could restart it then the screen went black. i tried turning it back on all it will do is barely lit up it shows nothing i tried what u said to try pushing the power button and the sound down at the same time nothing just barely lits the screen
dje2070
8 Posts
0
November 30th, 2016 13:00
I'm having the same trouble. I hardly use it and now I'm having trouble