Hello manad,

Do you have a postal code as you can use that in place of a zip code? What other information are you not able to fill out? You need to transfer the warranty in order to get the license.

Unisphere license i need

Hi,

The dell digital locker should hold your license files that are attached to your account. https://dell.to/3QFx8Ly

Let us know if you have any additional questions.

@DELL-Josh Cr 

Dear Josh, we have new client which has the Unity XT 380 storage with full SSD DPE. It inherited from upper company. He doesn't have the account or license file. how we can support him?

Hi,

Thanks for your question.

Ideally they can transfer the device to themselves. https://dell.to/4fkGatr

Let us know if you have any additional questions.

@DELL-Josh Cr 

Thanks for reply.

I followed the instructions in the link, it required some info such as zip code.

I talked with client about the device background. they have serial number and UUID from the device. they purchased from dealer which doesn't have information about seller (such as zip code and etc).

how we can support to activate or get the Unity storage license again?

we have direct access to device and they have serial number and UUID.