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Statek

updated

2 years ago

S

Statek

2 Intern

8 Posts

0

4488

September 19th, 2021 10:00

Unity VSA licence creation - getting error on Dell-EMC website

Hello all,

I am trying to create a license for Unity VSA Community Edition, using the link:

https://www.delltechnologies.com/pl-pl/auth/elmeval.htm

(same happens with en-us URL instead of pl-pl)

but I am only getting a pop-up error "Not connected, Verify network".

Is there a problem with the UnityVSA Eval licensing site - and how can I get a license ?

This was working fine just a few weeks ago.

Best regards,

Krzysztof

 

2021-09-19 (1).png

 

  • DELL-Sam L

    Community Manager

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    Posted September 20th, 2021 10:00

    Hello Statek,

    I am checking again into this as you are not the only one that is stating that it still is not working.

  • DELL-Sam L

    Community Manager

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    Posted October 26th, 2021 14:00

    Hello solange7,

    We are aware of the license site issue and are working to resolve it.

  • DELL-Sam L

    Community Manager

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    Posted October 27th, 2021 09:00

    Hello amalbhagat,

    The issue has been escalated & I check on it daily to see about an eta for completion.

  • DELL-Sam L

    Community Manager

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    Posted November 8th, 2021 10:00

    Hello solange7,

    We are working to resolve the license site issue.  This issue is been escalated as the issue is deeper than it was first reported.  We are working to get this resolved as soon as we can as we know this is impacting a lot of users.

  • DELL-Sam L

    Community Manager

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    Posted January 12th, 2022 08:00

    Hello johnmcsw,

    Try to use this link and you should be able to get your license. https://dell.to/3GnRtju

  • DELL-Sam L

    Community Manager

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    Posted January 14th, 2022 08:00

    Hello rafatq,

    Try to use this link and you should be able to get your license. https://dell.to/3KnVVRR

  • DELL-Sam L

    Community Manager

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    Posted January 14th, 2022 15:00

    Hello xAyx,

    Which error are you getting when trying to access the link?

  • DELL-Sam L

    Community Manager

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    Posted January 18th, 2022 09:00

    Hello xAyx,

    Thanks for confirming that it is the same error.  I have checked and opened a support case to get this resolved again.

  • DELL-Sam L

    Community Manager

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    Posted February 1st, 2022 09:00

    Hello Mic007,

    You can open a service request with the License Operations team, and they can assist you in getting a license.  Here is the link to contact them so that they can provide you with a license. https://dell.to/34rYxgF

     

    We are still working on getting the website link working again but this is a work around that can be used till the site is fixed.

  • DELL-Sam L

    Community Manager

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    Posted July 18th, 2022 09:00

    Hello Mohammed Azhar,

    Here is a way that you can get your license.

    The workaround for getting the UnityVSA Community Edition trial license is to open a Service Request with License Operations.

    Licensing Service Request for UVSA CE Trial License:

    Customer (internal or external) opens a Licensing Service Request.

    1.           There are 3 ways to open a Service Request:

    • By visiting https://dell.to/3Ogk516 and using the Live Chat. The Chat Team will assist the requester to create a Ticket.
    • A Service Request can be opened on the Support Site by selecting "Create a Service Request" and providing all the relevant information required to address the request.
    • Contact the Dell EMC Support Line by calling 800-782-4362, option 4, option 4, (at any time) and they will assist you and/or create an SR on your behalf.

    2.           Information needed in the Service Request:

    • Software Part Numbers – 456-110-674    UnityVSA CE 4TB=IC
    • Quantity/Capacity – Qty 1

    3.           Machine information: UUID

    4.           Site Info

    5.           If this is a Dark Site, please inform Licensing of this

    6.           Reason for trial license = UVSA CE Trial License Website is down