I used the UUID that you posted and it is stating the following, “The UUID entered already exists. Validate your System UUID or contact our World Wide License Support team below for additional assistance. Contact EMCs live support team by calling - 800-782-4362, option 4, option 4 (24 X 7)”
Have you tried to use a different browser?I have checked and the site is up and active.You should be able to download the license as long as you have a valid UUID.
We are working to resolve the license server issue. We are not able to provide you a license and you will need to contact License team at the info list in a previous post.
I called the Licensing Support phone number you provided, on two occasions, but they were unable to help.
The Licensing Support system requires a pre-existing serial number, but because each Unity VSA creates a new serial number when it is created, the Licensing Support is unable to find a serial and provide a license.
I deleted the original VSA, and created a new one, with a new UUID.
And I've repeatedly tried to use the license site:
over the last couple of weeks but it has not been working.
I've made sure I was logged in successfully, tried different browsers, and cleared the browser cache.
The repeated response is always: "Not connected. Verify network".
I've seen other recent postings that report other people been having the same problem.
Over the last weeks I've been waiting and checking every so often to see if the problem has been corrected, but finally decided to reach out to you again.
I do want to move ahead with this and get the VSA license.
Please see what can be done to get the license server website working.
DELL-Sam L
Community Manager
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Posted September 3rd, 2021 08:00
Hello jay133,
I used the UUID that you posted and it is stating the following, “The UUID entered already exists. Validate your System UUID or contact our World Wide License Support team below for additional assistance. Contact EMCs live support team by calling - 800-782-4362, option 4, option 4 (24 X 7)”