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jay133

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1 year ago

J

jay133

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September 2nd, 2021 11:00

Unity VSA Licensing problems

Hi,

Need assistance with obtaining Community License for Unity VSA.

Using this site:

https://www.delltechnologies.com/en-us/auth/elmeval.htm

and this UUID:

Removed by Moderator 

Using different browsers, and trying at different times -

Repeatedly getting:

"There is an issue connecting to license server. Please try after sometime or contact the administrator."

Seeing numerous posts in this forum on Unity VSA licensing problems.

Can someone please correct the issue(s) with licensing and/or provide a license?

Thanks!

 

 

 

 

  • DELL-Sam L

    Community Manager

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    Posted September 3rd, 2021 08:00

    Hello jay133,

    I used the UUID that you posted and it is stating the following, “The UUID entered already exists. Validate your System UUID or contact our World Wide License Support team below for additional assistance. Contact EMCs live support team by calling - 800-782-4362, option 4, option 4 (24 X 7)”

  • DELL-Sam L

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    Posted September 13th, 2021 09:00

    Hello hihong,

    Have you tried to use a different browser?  I have checked and the site is up and active.  You should be able to download the license as long as you have a valid UUID.

  • DELL-Sam L

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    Posted January 15th, 2025 14:37

    Hello MOHQAMAD JAFARI,

    I have sent you the link to your email on file.

  • DELL-Sam L

    Community Manager

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    Posted February 4th, 2025 18:04

    Hello balavamsi,

    We are working to resolve the license server issue. We are not able to provide you a license and you will need to contact License team at the info list in a previous post.

  • DELL-Sam L

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    Posted March 14th, 2025 14:31

    Hello cengzpnar,

    The license server is still unavailable currently. We are not able to issue license for unityvsa until the server is back online.

  • DELL-Sam L

    Community Manager

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    Posted March 18th, 2025 13:33

    Hello cengzpnar,

    The License server should be online as it was to be fixed by March 18th 2025.

  • DELL-Sam L

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    Posted April 21st, 2025 18:08

    Hello hiennd,

    I am not able to generate any unity vsa license.

  • hihong

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    Posted September 12th, 2021 01:00

    Hello

    Me too, the VSA license page is not working.
    It was issued normally in July, but not now.

    I need help.

     

    2021-09-12 17 02 16.png

  • mc1903

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    Posted September 14th, 2021 05:00

    Have you seen this thread? https://www.dell.com/community/Unity/License-key-for-Unity-VSA/td-p/7370276

    Does the UnityVSA have Internet Access?

    M

     

  • jay133

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    Posted September 28th, 2021 13:00

    Hi Sam L,

    Thanks for your suggestion.

    I called the Licensing Support phone number you provided, on two occasions, but they were unable to help.

    The Licensing Support system requires a pre-existing serial number, but because each Unity VSA creates a new serial number when it is created, the Licensing Support is unable to find a serial and provide a license.

    I deleted the original VSA, and created a new one, with a new UUID.

    And I've repeatedly tried to use the license site:

    https://www.delltechnologies.com/en-us/auth/elmeval.htm

    over the last couple of weeks but it has not been working.

    I've made sure I was logged in successfully, tried different browsers, and cleared the browser cache.

    The repeated response is always: "Not connected. Verify network".

    I've seen other recent postings that report other people been having the same problem.

    Over the last weeks I've been waiting and checking every so often to see if the problem has been corrected, but finally decided to reach out to you again. 

    I do want to move ahead with this and get the VSA license.

    Please see what can be done to get the license server website working.

    And please let me know when I can get a license.

    I can provide a UUID if needed.

    Thanks for your help,

    Jay133