Unity VSA Unable to create Community License

Question

I have searched Google and this community portal. It appears that once again the Unity VSA licensing process is not working. This was an issue several times in the past as I have found.

The error is "There is an issue connecting to license server. Pleae try after sometime or contact the administrator."

I do have a login, although no active products under support contract. Clicking the page for the Community License, I am prompted to login. I login and then it prompts for the generated UUID during install. Entering that we then receive an error message (repeatedly) that the licensing server is not available. See below:

DELL-Josh Cr · Answer

Hi, How long as it not been working? Have you tried another browser? I was able to generate a license in Chrome.

RussFellows · Answer

I tried this again with another web browser, different system and OS. Same issues.

Your system seems to not like my login. I created a fake "Corporate" account that then seemed to work?

This REALLY shouldn't be so difficult.

Rainer_EMC · Answer

@DELL-Josh Cr wrote:

Hi,

How long as it not been working? Have you tried another browser? I was able to generate a license in Chrome.

Josh,

When you are doing this from the Dell corp network with a an employee login you get a different web page

You would need to test from an outside network with a non-corp/customer account

OthmanAbuKarma1 · Answer

Man, I Have the same issue and I have trying Chrome, IE, Firefox and different PC and the same result for 2 days.Can you please help me

Error Msg

There is an issue connecting to license server. Please try after sometime or contact the administrator.

DELL-Sam L · Answer

Hello OthmanAbuKarma1, I am seeing that the server looks to be online & functioning. If you are still having issues trying to access then you can open a case with support so that we can look into seeing why it is not working for you. Please let us know if you have any other questions.

OthmanAbuKarma1 · Answer

Hi Sam, I believe the issue was from Dell License server, I just try today and I was able to get the license, Thank You.

chaker.tatouh · Answer

HI, i have the same issue, do you have a solution for this issue ?

DELL-Sam L · Answer

Hello chaker.tatouh, We are working on the license server currently and once it is back up then you will be able to get your license.

Charlitos · Answer

@DELL-Sam L​ server license online or off:?

DELL-Josh Cr · Answer

It is offline still.

RyanYoung-vlab · Answer

is the license server back online? I've been waiting to get a license for test the unity in QA. I've been checking every day for the past two weeks and it's always offline, very frustrating.

DELL-Sam L · Answer

Hello RyanYoung-vlab, There is has not been any change to the license server. We are looking in to this to see how long till we can access the server for licenses.

Maher94 · Answer

Hi, Is there any update for the license's server?

DELL-Sam L · Answer

Hello Maher94, The license server should be resolved April 1st,2025.

Unity

Unity VSA Unable to create Community License

Was this post helpful?