Unsolved

1 Rookie

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5 Posts

488

May 12th, 2022 10:00

Updating software on UnityVSA CE

Hi guys,

I would really like to address the vulnerabilities on my current version 5.0.3 and am looking for the software update page but can't find one. It seems I am not the only one having difficulty finding the updates. Others on here have gotten links that don't work and are ultimately advised to contact support. I have tried to find the right channel to contact support but have yet to find it. What I did find was a page asking for service tag or serial, yet the ones that I have are not accepted.

Anyone know how or where to get the software updates?

Moderator

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7.9K Posts

May 13th, 2022 09:00

Hello Atadi,

Here is the link to the download.  You will need to login to your emc account in order to download the file.

https://dell.to/37NJSic

1 Rookie

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5 Posts

June 14th, 2022 03:00

Hi Sam,

I am getting Invalid Access. The link you shared may have been time based so could you please resend?

Thanks in advance.

Moderator

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7.9K Posts

June 14th, 2022 09:00

Hello Atadi,

You will need to use the following method to acquire your license.  We are working to resolve the website issue.

 

UVSA CE Workaround : The workaround for getting the UnityVSA Community Edition trial license is to open a Service Request with License Operations.

Licensing Service Request for UVSA CE Trial License:

Customer (internal or external) opens a Licensing Service Request.

1.           There are 3 ways to open a Service Request:

  • By visiting https://dell.to/3xPxOab and using the Live Chat. The Chat Team will assist the requester to create a Ticket.
  • A Service Request can be opened on the Support Site by selecting "Create a Service Request" and providing all the relevant information required to address the request.
  • Contact the Dell EMC Support Line by calling 800-782-4362, option 4, option 4, (at any time) and they will assist you and/or create an SR on your behalf.

2.           Information needed in the Service Request:

  • Software Part Numbers – 456-110-674    UnityVSA CE 4TB=IC
  • Quantity/Capacity – Qty 1

3.           Machine information: UUID

4.           Site Info

5.           If this is a Dark Site, please inform Licensing of this

6.           Reason for trial license = UVSA CE Trial License Website is down

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