is this a new implementation ? or broken after an upgrade?

Hi menekse,

If i am understanding you correctly, you are getting some alerts without the device property in it ?

A quick fix could be to add "device" in your filtered entry point which will ensure that the device property is present in the data before the alert processes it.

However this could indicate issue with the data that is being collected as the device property is used in nearly every report, all metrics should have a valid value for this property.

In order to figure out what is causing this we would need to look in the alerting-backend logs to see if there are any errors and review the data that is being sent to alerting.

This would be a lot faster and easier trough webex; you should open a service request with support.

regards,

Isaka

Hi,

Filtered entry have 11 devices. when I check the device names, i did not see any problem. actually  mail action is running correctly but just for 3 devices. Other devices seems that PROP.'device' in email.

Hi menekse,

Something must be going wrong either in the alerting-backend or with the data being pushed to it, unfortunately this will require more in dept troubleshooting then what is possible trough the forum.

You should open a service request with support.

regards,

Isaka