Getting ssh error when discovering VNX

SRM version is 4.1

Errors are following:

Testing File configuration

>>>INFO: Primary CS SSH status: 5

>>>INFO: Primary SSH error: ssh: command returned with a non-zero status (status: 5) !

java.io.IOException: com.jcraft.jsch.JSchException: Session.connect: java.net.SocketTimeoutException: Read timed out

>>>ERROR: Primary Control Station error message: ssh: command returned with a non-zero status (status: 5) !

java.io.IOException: com.jcraft.jsch.JSchException: Session.connect: java.net.SocketTimeoutException: Read timed out

Hi Suj_abi,

Could you include the error message you are getting and tell us what version of SRM you are using ?

Regards,

Isaka

Are you discovering the File part as well?

Yes

Thx a lot Isaka, I changed the type from Unified to Unity and it worked.

So two out of 3 are taken care but still one VNX array is still giving an error. I thought it is genuine authentication error but I can login to VNX thru web interface.

That last help if you can suggest some resolution

Error is:

Execution steps

Testing management connectivity (open port)

Testing public API

Testing authentication

Tests completed WITH ERROR(S). See details in full result.

Click to show/hide the full result

line 53: fail: command returned with a non-zero status (status: 1) !

Testing Unity/VNXe2 configuration

>>>INFO: Initial SSL connection succeeded.

>>>INFO: API version ok: 2.0

>>>ERROR: Cannot obtain serial number from the array. Confirm credentials are correct.

Hi Suj_abi,

Does the account have administrator privilege ?

You can test the account with the command below:

(/opt/Navisphere/bin) ./naviseccli -h -user -password -scope 0 getagent

Regards,

Isaka

Thx for your reply.

Problem is I am able to access VnX via GUI with admin and passwd but cannot putty into it , tried admin , nasadmin and roor userid.

I opened case with EMC.

Hi Suj_abi,

Just realized that Unity collector uses an API and not naviseccli... Do you have a custom banner in setup on the Array ?

If you have a custom banner setup you have to click accept in order to get to the login page....the collector doesnt click on accept.

It may be possible to setup a challenge string by going to the hub and generating an access key; in any case you will probably need support's assistance

regards,

Isaka

Thx

I tried from other collector and this is what I am getting as an error:

Error returned from the target: 10.56.60.90

CLI commands are not supported by the target storage system.

Support also asked me to run same cmds as you mentioned above. waiting on reply from EMC support.