Hi Dan

Depending on the state of the MS SQL server data, different steps would be taken.  At this point, I would strongly recommend opening a support case.

Martin Giguere

The state of the data is there is no data.  I had to reinstall MS SQL.  I was hoping vKernel would create a new database.  Just like the process vKernel uses during installation.  That process creates / configures an empty database. 

Hi Dan,

Please follow Martin's recommendation and open a support case for an engineer to review the error. 

Thanks,

Jeffrey Chen

I would love to, only problem is as I am a vKernel customer and haven't setup a Quest account yet.  The Quest site won't let me setup an account because it says I'm not a current customer.  I try and setup a new ID and it tells me that customer already exists.  This doesn't give me any warm feelings about prospects for a seccussful resolution.

Hi Dan,

Sorry about your troubles creating the case. I have logged a support case on your behalf and one of our engineers will give you call about this.

Regards,

Jeffrey Chen

Thank you so much for all the efforts. I am trying to add details to the case and it appears the only place I can edit is the Add Case Note section. Is this the appropriate place to add details?

Dan Bauder, VCP

UNC Charlotte, Information & Technology Services

9201 University City Blvd., Charlotte, NC 28223

Phone: 704-687-0274

dbauder@uncc.edu | http://www.uncc.edu