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dbauder1

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14 years ago

D

dbauder1

6 Posts

0

146335

September 7th, 2012 17:00

Database Got Nuked from Orbit

My database server got nuked and had to be rebuilt.  Now when I attempt to reconnect the vKernel appliance it won't talk to the database server, MS SQL 2008 R2.  The check settings button verifies the user credentials as being good.  When I hit the proceed button to have the database built I get the follow error:

Databae configuration has error: Hibernate operation: Cannot open connection: uncategorized SQLException for SQL(???)

Any one have any ideas that dosen't require me to rebuild the vKernel appliance and have to go through the licensing headache?

Thanks

  • M

    mgiguere

    1 Message

    251

    0

    Posted September 7th, 2012 18:00

    Hi Dan

    Depending on the state of the MS SQL server data, different steps would be taken.  At this point, I would strongly recommend opening a support case.

    Martin Giguere

  • D

    dbauder1

    6 Posts

    251

    0

    Posted September 8th, 2012 23:00

    The state of the data is there is no data.  I had to reinstall MS SQL.  I was hoping vKernel would create a new database.  Just like the process vKernel uses during installation.  That process creates / configures an empty database. 

  • J

    jschen

    17 Posts

    251

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    Posted September 10th, 2012 14:00

    Hi Dan,

    Please follow Martin's recommendation and open a support case for an engineer to review the error. 

    Thanks,

    Jeffrey Chen

  • D

    dbauder1

    6 Posts

    251

    0

    Posted September 10th, 2012 15:00

    I would love to, only problem is as I am a vKernel customer and haven't setup a Quest account yet.  The Quest site won't let me setup an account because it says I'm not a current customer.  I try and setup a new ID and it tells me that customer already exists.  This doesn't give me any warm feelings about prospects for a seccussful resolution.

  • J

    jschen

    17 Posts

    251

    0

    Posted September 10th, 2012 16:00

    Hi Dan,

    Sorry about your troubles creating the case. I have logged a support case on your behalf and one of our engineers will give you call about this.

    Regards,

    Jeffrey Chen

  • D

    dbauder1

    6 Posts

    251

    0

    Posted September 10th, 2012 17:00

    Thank you so much for all the efforts. I am trying to add details to the case and it appears the only place I can edit is the Add Case Note section. Is this the appropriate place to add details?

    Dan Bauder, VCP

    UNC Charlotte, Information & Technology Services

    9201 University City Blvd., Charlotte, NC 28223

    Phone: 704-687-0274

    dbauder@uncc.edu | http://www.uncc.edu

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