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6 Posts
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146327
September 7th, 2012 17:00
Database Got Nuked from Orbit
My database server got nuked and had to be rebuilt. Now when I attempt to reconnect the vKernel appliance it won't talk to the database server, MS SQL 2008 R2. The check settings button verifies the user credentials as being good. When I hit the proceed button to have the database built I get the follow error:
Databae configuration has error: Hibernate operation: Cannot open connection: uncategorized SQLException for SQL(???)
Any one have any ideas that dosen't require me to rebuild the vKernel appliance and have to go through the licensing headache?
Thanks
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mgiguere
1 Message
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September 7th, 2012 18:00
Hi Dan
Depending on the state of the MS SQL server data, different steps would be taken. At this point, I would strongly recommend opening a support case.
Martin Giguere
dbauder1
6 Posts
0
September 8th, 2012 23:00
The state of the data is there is no data. I had to reinstall MS SQL. I was hoping vKernel would create a new database. Just like the process vKernel uses during installation. That process creates / configures an empty database.
jschen
17 Posts
0
September 10th, 2012 14:00
Hi Dan,
Please follow Martin's recommendation and open a support case for an engineer to review the error.
Thanks,
Jeffrey Chen
dbauder1
6 Posts
0
September 10th, 2012 15:00
I would love to, only problem is as I am a vKernel customer and haven't setup a Quest account yet. The Quest site won't let me setup an account because it says I'm not a current customer. I try and setup a new ID and it tells me that customer already exists. This doesn't give me any warm feelings about prospects for a seccussful resolution.
jschen
17 Posts
0
September 10th, 2012 16:00
Hi Dan,
Sorry about your troubles creating the case. I have logged a support case on your behalf and one of our engineers will give you call about this.
Regards,
Jeffrey Chen
dbauder1
6 Posts
0
September 10th, 2012 17:00
Thank you so much for all the efforts. I am trying to add details to the case and it appears the only place I can edit is the Add Case Note section. Is this the appropriate place to add details?
Dan Bauder, VCP
UNC Charlotte, Information & Technology Services
9201 University City Blvd., Charlotte, NC 28223
Phone: 704-687-0274
dbauder@uncc.edu | http://www.uncc.edu