Dell no longer handles malware removal. My suggestion is to post the required logs on the Malware Removal Forum at Tech Support Forum and have the staff trained in malware removal walk you through the diagnostic logs and a cleanup. They do not use remote access but will advise you step-by-step on what you can do. Please do not attempt to run any additional scans, install software, or use any other tools until an analyst can advise you on the next step. Please use the same username there as you have here. Help is free, but you will need to register there and follow the posting instructions.The instructions will inform you of where to download scanners and how to run a scan to post the output information.
In addition, there are other options listed at the top of the this forum. Some are free; some require a fee. Please use only one resource. It can be counter-productive to have too many people trying to help. Good luck! :emotion-1:
This topic is locked because there has been no response from the original poster. If you have a similar question or comment, please feel free to start a new thread at the top of the forum. Thanks.
Bugbatter
3 Apprentice
•
20.5K Posts
0
October 2nd, 2012 08:00
Welcome to Dell Community!
Dell no longer handles malware removal. My suggestion is to post the required logs on the Malware Removal Forum at Tech Support Forum and have the staff trained in malware removal walk you through the diagnostic logs and a cleanup. They do not use remote access but will advise you step-by-step on what you can do. Please do not attempt to run any additional scans, install software, or use any other tools until an analyst can advise you on the next step. Please use the same username there as you have here. Help is free, but you will need to register there and follow the posting instructions.The instructions will inform you of where to download scanners and how to run a scan to post the output information.
In addition, there are other options listed at the top of the this forum. Some are free; some require a fee. Please use only one resource. It can be counter-productive to have too many people trying to help. Good luck! :emotion-1:
Bugbatter
3 Apprentice
•
20.5K Posts
0
February 9th, 2013 10:00
This topic is locked because there has been no response from the original poster.
If you have a similar question or comment, please feel free to start a new thread at the top of the forum. Thanks.