Firefox browser hijacked - cannot fix - please help

Question

I am using the firefix browser and have been bombarded with icons on my desktop and my browser keeps going to this: http://www.ipjrmzenreeidigkqxmck.biz/6/enXAMjRy4GdinmoKePkFKqI1RxfGEEVa5kZcsxYP4.htm I keep running spybot, adware and hijackthis but it keeps returning, I am including my hijack this log. Any help would be appreciated. I have only had my laptop a month and just want it fixed without doing a clean install. Logfile of HijackThis v1.98.2 Scan saved at 9:07:41 PM, on 10/14/2004 Platform: Windows XP SP2 (WinNT 5.01.2600) MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180) Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\Program Files\TGTSoft\StyleXP\StyleXPService.exe C:\WINDOWS\system32\spoolsv.exe C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe C:\Program Files\Common Files\Symantec Shared\ccProxy.exe C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe C:\PROGRA~1\Iomega\System32\ActivityDisk.exe C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE C:\Program Files\Norton Internet Security\Norton AntiVirus
avapsvc.exe C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe C:\WINDOWS\System32\svchost.exe C:\WINDOWS\wanmpsvc.exe C:\WINDOWS\System32\WLTRYSVC.EXE C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe C:\WINDOWS\System32\bcmwltry.exe C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe C:\WINDOWS\Explorer.EXE C:\WINDOWS\BCMSMMSG.exe C:\WINDOWS\system32\hkcmd.exe C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe C:\Program Files\Synaptics\SynTP\SynTPLpr.exe C:\Program Files\Synaptics\SynTP\SynTPEnh.exe C:\WINDOWS\system32\dla	fswctrl.exe C:\Program Files\Dell\Media Experience\PCMService.exe C:\Program Files\Dell\AccessDirect\dadapp.exe C:\Program Files\Dell\QuickSet\quickset.exe C:\Program Files\Common Files\Symantec Shared\ccApp.exe C:\Program Files\Common Files\Dell\EUSW\Support.exe C:\Program Files\Messenger Plus! 3\MsgPlus.exe C:\WINDOWS\system32\ctfmon.exe C:\Program Files\Desktop Sidebar\dsidebar.exe C:\Program Files\Messenger\msmsgs.exe c:\Program Files\Dell\Support\Alert\bin\NotifyAlert.exe C:\WINDOWS\System32\wbem\wmiapsrv.exe C:\Program Files\MSN Messenger\msnmsgr.exe C:\Program Files\Windows Media Player\wmplayer.exe C:\WINDOWS\system32\wisptis.exe C:\PROGRA~1\MICROS~4\OFFICE11\OUTLOOK.EXE C:\Program Files\Microsoft Office\OFFICE11\WINWORD.EXE c:\progra~1\intern~1\iexplore.exe C:\Program Files\Internet Explorer\iexplore.exe C:\Program Files\AIM\aim.exe C:\PROGRA~1\MOZILL~1\FIREFOX.EXE C:\Documents and Settings\Tara Dehler\My Documents\New Folder\HijackThis.exe R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.lnzrykxqbk.us/6/enXAMjRy4GdinmoKePkBb0tXl4ynOkVa5kZcsxYP4.htm R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dell4me.com/myway R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.wtkqjldmbzy.com/6/enXAMjRy4Qo8Aa04fOr5WjFqZ7bNFRVSZK9sfxz1dSdOe_45KlVeWCzG2Ud_TQ.html R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.dell4me.com/myway O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll O2 - BHO: Idea2 SidebarBrowserMonitor Class - {45AD732C-2CE2-4666-B366-B2214AD57A49} - C:\Program Files\Desktop Sidebar\sbhelp.dll O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll O2 - BHO: Web assistant - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll O2 - BHO: TGTSoft Explorer Toolbar Changer - {C333CF63-767F-4831-94AC-E683D962C63C} - C:\Program Files\TGTSoft\StyleXP\TGT_BHO.dll O2 - BHO: (no name) - {EE50E0A2-51DC-F882-04F2-54E3D06B887E} - C:\PROGRA~1\ACTIVE~1\GREYSITE.exe O3 - Toolbar: Web assistant - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll O4 - HKLM\..\Run: [BCMSMMSG] BCMSMMSG.exe O4 - HKLM\..\Run: [IgfxTray] C:\WINDOWS\system32\igfxtray.exe O4 - HKLM\..\Run: [HotKeysCmds] C:\WINDOWS\system32\hkcmd.exe O4 - HKLM\..\Run: [SunJavaUpdateSched] C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe O4 - HKLM\..\Run: [SynTPLpr] C:\Program Files\Synaptics\SynTP\SynTPLpr.exe O4 - HKLM\..\Run: [SynTPEnh] C:\Program Files\Synaptics\SynTP\SynTPEnh.exe O4 - HKLM\..\Run: [dla] C:\WINDOWS\system32\dla	fswctrl.exe O4 - HKLM\..\Run: [UpdateManager] 'C:\Program Files\Common Files\Sonic\Update Manager\sgtray.exe' /r O4 - HKLM\..\Run: [PCMService] 'C:\Program Files\Dell\Media Experience\PCMService.exe' O4 - HKLM\..\Run: [DadApp] C:\Program Files\Dell\AccessDirect\dadapp.exe O4 - HKLM\..\Run: [Dell QuickSet] C:\Program Files\Dell\QuickSet\quickset.exe O4 - HKLM\..\Run: [ccApp] 'C:\Program Files\Common Files\Symantec Shared\ccApp.exe' O4 - HKLM\..\Run: [URLLSTCK.exe] C:\Program Files\Norton Internet Security\UrlLstCk.exe O4 - HKLM\..\Run: [DwlClient] c:\Program Files\Common Files\Dell\EUSW\Support.exe O4 - HKLM\..\Run: [MessengerPlus3] 'C:\Program Files\Messenger Plus! 3\MsgPlus.exe' O4 - HKLM\..\Run: [blah great] C:\PROGRA~1\HIDEMA~1\Scr Else Poke.exe O4 - HKLM\..\Run: [mailbendoozesetup] C:\Documents and Settings\All Users\Application Data\Test Pop Mail Bend\Mix Sixth.exe O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe O4 - HKCU\..\Run: [Symantec NetDriver Monitor] C:\PROGRA~1\SYMNET~1\SNDMon.exe O4 - HKCU\..\Run: [SIDEBAR] 'C:\Program Files\Desktop Sidebar\dsidebar.exe' O4 - HKCU\..\Run: [STYLEXP] C:\Program Files\TGTSoft\StyleXP\StyleXP.exe -Hide O4 - HKCU\..\Run: [MSMSGS] 'C:\Program Files\Messenger\msmsgs.exe' /background O4 - HKCU\..\Run: [MessengerPlus3] 'C:\Program Files\Messenger Plus! 3\MsgPlus.exe' /WinStart O4 - HKCU\..\Run: [msnmsgr] 'C:\Program Files\MSN Messenger\msnmsgr.exe' /background O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000 O8 - Extra context menu item: Subscribe in Desktop Sidebar - res://C:\Program Files\Desktop Sidebar\sbhelp.dll/menuhandler.html O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing) O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing) O9 - Extra button: Subscribe in Desktop Sidebar - {09FE188B-6E85-479e-9411-51FB2220DF80} - C:\Program Files\Desktop Sidebar\sbhelp.dll O9 - Extra 'Tools' menuitem: Subscribe in Desktop Sidebar - {09FE188B-6E85-479e-9411-51FB2220DF80} - C:\Program Files\Desktop Sidebar\sbhelp.dll O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll O9 - Extra button: MUSICMATCH MX Web Player - {d81ca86b-ef63-42af-bee3-4502d9a03c2d} - http://wwws.musicmatch.com/mmz/openWebRadio.html (file missing) O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O16 - DPF: {01111C00-3E00-11D2-8470-0060089874ED} (Support.com ActionRunner Class) - http://help.rr.com/Foundrysdccommon/download/tgctlar.cab O16 - DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} (SysProWmi Class) - http://support.dell.com/systemprofiler/SysPro.CAB O16 - DPF: {B9191F79-5613-4C76-AA2A-398534BB8999} (YAddBook Class) - http://us.dl1.yimg.com/download.yahoo.com/dl/installs/suite/yautocomplete.cab

TaraD · Answer

FYI - the following are programs/files etc that i have tried to remove but have been unsuccessful doing. I am pretty sure those are the main problems...

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.lnzrykxqbk.us/6/enXAMjRy4GdinmoKePkBb0tXl4ynOkVa5kZcsxYP4.htm

R0 - HKLM\Software\Microsoft\Internet Explorer\Search,SearchAssistant = http://www.wtkqjldmbzy.com/6/enXAMjRy4Qo8Aa04fOr5WjFqZ7bNFRVSZK9sfxz1dSdOe_45KlVeWCzG2Ud_TQ.html

O2 - BHO: (no name) - {EE50E0A2-51DC-F882-04F2-54E3D06B887E} - C:\PROGRA~1\ACTIVE~1\GREYSITE.exe

O4 - HKLM\..\Run: [blah great] C:\PROGRA~1\HIDEMA~1\Scr Else Poke.exe
O4 - HKLM\..\Run: [mailbendoozesetup] C:\Documents and Settings\All Users\Application Data\Test Pop Mail Bend\Mix Sixth.exe

TaraD · Answer

When I 'fix' them and even delete them they reappear. I am going to look into the entry you mentioned.

Midnight Star · Answer

There's a program called ' strings' that will display, on a command line, all the ascii 'text' found within a program. If the text isn't encoded, you might be able to use it to display all text occurances within the program in question. If anything appears that matches file names for the 'problem' entries, you've got the right program.   The program might also be 'hidden' using ADS. Did you run AdAware doing a full system scan or an 'ads scan', to see if anything turns up.   Mike.

Midnight Star · Answer

Here's an example that looks simular to yours, and includes ' Sixth.exe'; I did a GOOGLE on ' Sixth.exe' for research.       See if any of that helps,   Mike.

Midnight Star · Answer

What problem have you encountered when trying to delete them? They come back, or are they in use? did you try 'ending' any active processes with the same name, and closing all "Internet Explorer" windows before trying to 'fix' them? Have you tried 'fixing' them from "Safe Mode" when none of the processes are running?

This entry is interesting:

c:\progra~1\intern~1\iexplore.exe

I can't see the full path and i'm not quite sure just what this is; do some research first. Make sure it's not in a temporary directory. Also, check the file creation date. If it was created around the same day as the problem started, i'd consider 'fixing' it. Also notice, it's just above the legitimate entry.

Mike.

TaraD · Answer

I have run all sdware scans and it turns up quite a bit of 'trash' i delete it and it comes back....

TaraD · Answer

OK, I booted into safe mode and ran spybot, adware, and a virus scan and rebooted and here is the resulted hijackthis log: (SEEMS ok now)... Logfile of HijackThis v1.98.2 Scan saved at 6:23:19 PM, on 10/15/2004 Platform: Windows XP SP2 (WinNT 5.01.2600) MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180) Running processes: C:\WINDOWS\System32\smss.exe C:\WINDOWS\system32\winlogon.exe C:\WINDOWS\system32\services.exe C:\WINDOWS\system32\lsass.exe C:\WINDOWS\system32\svchost.exe C:\WINDOWS\System32\svchost.exe C:\Program Files\TGTSoft\StyleXP\StyleXPService.exe C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe C:\WINDOWS\system32\spoolsv.exe C:\PROGRA~1\COMMON~1\AOL\ACS\acsd.exe C:\Program Files\Common Files\Symantec Shared\ccProxy.exe C:\PROGRA~1\Iomega\System32\ActivityDisk.exe C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE C:\Program Files\Norton Internet Security\Norton AntiVirus
avapsvc.exe C:\Program Files\Norton Internet Security\Norton AntiVirus\SAVScan.exe C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe C:\WINDOWS\System32\svchost.exe C:\Program Files\Common Files\Symantec Shared\CCPD-LC\symlcsvc.exe C:\WINDOWS\wanmpsvc.exe C:\WINDOWS\System32\WLTRYSVC.EXE C:\WINDOWS\System32\bcmwltry.exe C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe C:\WINDOWS\Explorer.EXE C:\Program Files\Common Files\Symantec Shared\ccApp.exe c:\Program Files\Dell\Support\Alert\bin\NotifyAlert.exe C:\WINDOWS\system32\ctfmon.exe C:\Program Files\MSN Messenger\msnmsgr.exe C:\Program Files\Messenger\msmsgs.exe C:\WINDOWS\System32\wbem\wmiapsrv.exe C:\WINDOWS\system32\wuauclt.exe C:\Program Files\Common Files\Symantec Shared\NMain.exe C:\PROGRA~1\NORTON~1\NORTON~1
avw32.exe C:\Documents and Settings\Tara Dehler\My Documents\New Folder\HijackThis.exe R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.dell4me.com/myway R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dell4me.com/myway R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.dell4me.com/myway R1 - HKCU\Software\Microsoft\Internet Connection Wizard,ShellNext = http://www.dell4me.com/myway O2 - BHO: AcroIEHlprObj Class - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll O2 - BHO: Idea2 SidebarBrowserMonitor Class - {45AD732C-2CE2-4666-B366-B2214AD57A49} - C:\Program Files\Desktop Sidebar\sbhelp.dll O2 - BHO: (no name) - {53707962-6F74-2D53-2644-206D7942484F} - C:\Program Files\Spybot - Search & Destroy\SDHelper.dll O2 - BHO: Web assistant - {9ECB9560-04F9-4bbc-943D-298DDF1699E1} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll O2 - BHO: TGTSoft Explorer Toolbar Changer - {C333CF63-767F-4831-94AC-E683D962C63C} - C:\Program Files\TGTSoft\StyleXP\TGT_BHO.dll O3 - Toolbar: Web assistant - {0B53EAC3-8D69-4b9e-9B19-A37C9A5676A7} - C:\Program Files\Common Files\Symantec Shared\AdBlocking\NISShExt.dll O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton Internet Security\Norton AntiVirus\NavShExt.dll O4 - HKLM\..\Run: [DwlClient] c:\Program Files\Common Files\Dell\EUSW\Support.exe O4 - HKLM\..\Run: [ccApp] 'C:\Program Files\Common Files\Symantec Shared\ccApp.exe' O4 - HKLM\..\Run: [URLLSTCK.exe] C:\Program Files\Norton Internet Security\UrlLstCk.exe O4 - HKCU\..\Run: [MessengerPlus3] 'C:\Program Files\Messenger Plus! 3\MsgPlus.exe' /WinStart O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe O4 - HKCU\..\Run: [msnmsgr] 'C:\Program Files\MSN Messenger\msnmsgr.exe' /background O4 - HKCU\..\Run: [MSMSGS] 'C:\Program Files\Messenger\msmsgs.exe' /background O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~4\OFFICE11\EXCEL.EXE/3000 O8 - Extra context menu item: Subscribe in Desktop Sidebar - res://C:\Program Files\Desktop Sidebar\sbhelp.dll/menuhandler.html O9 - Extra button: (no name) - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing) O9 - Extra 'Tools' menuitem: Sun Java Console - {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - C:\WINDOWS\System32\msjava.dll (file missing) O9 - Extra button: Subscribe in Desktop Sidebar - {09FE188B-6E85-479e-9411-51FB2220DF80} - C:\Program Files\Desktop Sidebar\sbhelp.dll O9 - Extra 'Tools' menuitem: Subscribe in Desktop Sidebar - {09FE188B-6E85-479e-9411-51FB2220DF80} - C:\Program Files\Desktop Sidebar\sbhelp.dll O9 - Extra button: Research - {92780B25-18CC-41C8-B9BE-3C9C571A8263} - C:\PROGRA~1\MICROS~4\OFFICE11\REFIEBAR.DLL O9 - Extra button: AIM - {AC9E2541-2814-11d5-BC6D-00B0D0A1DE45} - C:\Program Files\AIM\aim.exe O9 - Extra button: Real.com - {CD67F990-D8E9-11d2-98FE-00C0F0318AFE} - C:\WINDOWS\System32\Shdocvw.dll O9 - Extra button: MUSICMATCH MX Web Player - {d81ca86b-ef63-42af-bee3-4502d9a03c2d} - http://wwws.musicmatch.com/mmz/openWebRadio.html (file missing) O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe O16 - DPF: {01111C00-3E00-11D2-8470-0060089874ED} (Support.com ActionRunner Class) - http://help.rr.com/Foundrysdccommon/download/tgctlar.cab O16 - DPF: {01A88BB1-1174-41EC-ACCB-963509EAE56B} (SysProWmi Class) - http://support.dell.com/systemprofiler/SysPro.CAB O16 - DPF: {B9191F79-5613-4C76-AA2A-398534BB8999} (YAddBook Class) - http://us.dl1.yimg.com/download.yahoo.com/dl/installs/suite/yautocomplete.cab

Midnight Star · Answer

TaraD,

Looks good!

Here's just one few more entry, you might want to consider fixing:

O4 - HKCU\..\Run: [MessengerPlus3] "C:\Program Files\Messenger Plus! 3\MsgPlus.exe" /WinStart
(See this link)

I'd uninstall this one from " Add/Remove programs".

Mike.

Virus & Spyware

Firefox browser hijacked - cannot fix - please help

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