Hi, pandm,


Please follow the instructions provided. You may want to print out these instructions and use them as a reference.

Please download Ewido Anti-Malware it is a trial version of the program.

• Install ewido security suite
• When installing, under "Additional Options" uncheck "Install background guard" and "Install scan via context menu".
• Launch Ewido, there should be an icon on your desktop double-click it.
• The program will now go to the main screen

You will need to update Ewido to the latest definition files.

• On the left hand side of the main screen click update
• Then click on Start Update

The update will start and a progress bar will show the updates being installed. If you are having problems with the updater, you can use this link to manually update Ewido.
http://download.ewido.net/ewido-signatures-full-current.exe

Once the updates are installed do the following:

• Please reboot into Safemode:
  Turn on the computer.
  Immediately begin tapping the F8 key .
  Use the arrow keys to highlight Safe Mode and press the Enter key.
  
  Open Ewido again.
  *Click on scanner
  Then select "Settings"
  Under the bottom section "What to Scan?" make sure "Scan every file" is checked.
  Select "OK" and you will return to scanning options.
  *Click on Complete System Scan and the scan will begin.
  
  This scan can take quite a while to run, so please be patient .
  While the scan is in progress, you will be prompted to clean the first infected file it finds. Choose Clean. Then put a check next to 'Perform action on all infections' . Doing this, enables the scan to proceed automatically until its completion. Click OK
  
  When the scan finishes, click on "Save Report". This will create a text file. Make sure you know where to find this file again.
  
  Please copy and paste the results from that scan back here for review. Also include a fresh Hijackthis log. Thanks.
  
  
  
  ** Ewido is a 14-day trial, but you will still be able to keep the program and download the updates manually.