Start a Conversation

This post is more than 5 years old

Solved!

Go to Solution

121097

June 24th, 2016 06:00

Setting up new XPS 15 - remove bloatware?

Hi could someone please refer me to a FAQ or article with suggestions about removing unnecessary software from a new Laptop.  First to go will be McAfee - is there other stuff people recommend removing? TIA

25 Posts

June 25th, 2016 13:00

Now I see I misunderstood your question, at least by a bit.

I'm not entirely sure what comes on a 2016 Dell, I will early next week when the one I just ordered arrives. From the packing list of my order I have already guessed that I would definitely remove the Office trial, McAffee AV. I would have to check out Cyberlink Media Suite Essentials to see what my dad thinks of it (the computer is for him), in the past I removed it I believe, because I didn't find myself using it...though it may have changed....some of the features were upgrades and I never used the free ones.

In my previous experience though, I tended to consider anything that is trial-ware as something I would remove; there could be exceptions to that I suppose, but of course that would mean I would be willing to buy the software at the end of the trial and I've never had that happen.

I personally also remove any of the Dell utilities, though for my father I will likely leave the system update utility to update drivers. I tend to update the system myself on my own and prefer not having the process running. I also tend to get answers to my questions here on the forums, so I remove anything related to Dell service (I forget what they call it, but some utility that allows you to more easily connect with Dell if you are having a problem).

If I remember I will come back and make a better list once I get my fathers desktop next Tuesday (or so).

For me personally though, I honestly tend to reinstall the OS and the Dell drivers and not have any of their pre-installed software. Same with any company, not just Dell. I've never found anything useful, and what is put on there only slows down my system. But as the other poster mentioned, one man's bloatware is another man's treasure.

A friend says a good measure is to wait a month and whatever begins nagging you to pay for it (meaning it's trial ware) gets uninstalled unless he's willing to buy it, and anything he hasn't used by then even if free gets uninstalled if most cases too. He says if he's not going to use it by then he figures it's only slowing down his computer, especially if it's loaded at startup.

1 Rookie

 • 

5.8K Posts

June 25th, 2016 19:00

Hi:

I recently purchased an XPS laptop from Dell, and I agree with all that has been said above. I just wanted to address some Dell services that came pre-installed:

Dell Customer Connect v 1.3.2.0
Upon being installed, the software adds a Windows Service (DCCService.exe) which is designed to run continuously in the background. Dell Customer Connect is a remote access software application that allows Dell Technicians, with your approval, to remote into your system to help troubleshoot any issues you may be having.  It's not something that the technicians can do without your active approval.   Usually you have to use directions from the technician, to set up the connection.

Dell Foundation Services (DFSSvce.exe)
According to Dell, DFS is "an application we started installing in the factory to provide specific services facilitating customer serviceability, messaging and support functions.  The future intent is to centralize features from other Dell applications providing a more seamless, easy user experience." All I know is that it runs in the background, and other users have uninstalled it without any consequences.
Ref: en.community.dell.com/.../19616427

Dell Digital Delivery Service (DELIVERYSERVICE.exe)
Dell Digital Delivery is a service which enables you to purchase software at the time you order your computer and then download and install it automatically once you receive the computer and connect to the internet. I notice that it is running  in the background with a delayed startup.

Dell Update Service (DELLUPSERVICE.exe)
Dell Update is a software program designed to update Dell PC software included with the user's PC. Ir runs in the background with a delayed startup.
It is not a Windows OS file.

Dell Help and Support (MDLCSvc.exe)
MDLC stands for My Dell Learning Center. It installs a lot of files and runs in the background with a delayed startup.
One of the installed files is Dell.Tribbles.Agent.Plugins.SelfUpdate.dll is the auto-update component of the program which is designed to check for software updates and notify and apply them when new versions are discovered. I personally don't like software automatically updated from a vendor, and all I know about Tribbles is they caused a lot of Trouble on a certain Starship ...

Product Registration (PRSvc.exe)
This service runs in the background, with a delayed startup. I imagine it allows you to register your Dell product.

Dell SupportAssist
Associated with Remote monitoring and automated, proactive support.
Dell SupportAssist enables proactive automated support for enterprise devices, and proactive and predictive automated support for PCs and tablets. Designed to reduce your troubleshooting effort, accelerate resolution and ensure maximum uptime.

My opinion is that none of these programs/services are necessary. You can either uninstall them in Control Panel>Programs & Features, or alternatively just stop the service and change the startup from "Automatic" to "Manual" - this prevents them from running in the background, yet allows you to start them manually at a later date, should you find it necessary.

25 Posts

June 26th, 2016 14:00

Here's a link I found that has some info on Cyberlink Media Suite, looks slightly dated but should give you an idea of what it is all about. There might even be some posts here on the forums about it you could search for too. I believe it's mainly there because Windows doesn't have a built in way to watch DVD's, so it would give you that ability. There are other features, but I don't recall what they were, or which ones were only available if you upgraded to the premium version.

You'll have to copy and paste the link unfortunately.

<ADMIN NOTE: Broken link has been removed from this post by Dell>

10 Elder

 • 

43.8K Posts

June 24th, 2016 12:00

That's really a personal choice.

Your bloatware might be somebody else's "can't-live-without" app...

25 Posts

June 24th, 2016 21:00

There are a number of ways to do this. I've been a fan of Paul Thurrott for years, he's a huge advocate of running a clean PC, he has a website thurrott.com with a lot of info on the subject. You can do a search for a series of articles he has, I think it's called "Clean PC" or something like that.


A few articles you may find interesting, just search for them on his site:

1) Clean PC: Remove Crapware from a New PC

2) Clean PC: Download and Create Clean Windows 10 Setup Media

3) Clean PC: Microsoft’s Refresh Windows Tool Can Help Make Windows 10 Crapware-Free

4) Clean PC: Prep Your Windows 10 PC for Disaster

5) Clean PC: Use System Backup

#1 looks to be a pretty simple and quick approach. With a bit more research and effort you can do the clean install route, which is what I will be doing for my dad when his new Dell arrives. Check out Thurrott's site and see what works for you.

Hope this helps, nothing like a clean PC!

22 Posts

June 25th, 2016 04:00

Thanks I will check those out.  Any thoughts on specific Dell software - useful or gimicky?

22 Posts

June 25th, 2016 04:00

Thanks Ron.  Yes, of course.  I was hoping to hear peoples' views about what is bloatware to some people and why, and what some people think are "must haves" and why, so I can make an informed choice.

22 Posts

June 26th, 2016 01:00

Thanks Darryl. I should have been more clear.  You and I are in the same boat.  Mine hasn't arrived yet!  Should be this week. I haven't bought Dell before which is part of the reason for my question.

22 Posts

June 26th, 2016 01:00

Brilliant Joe53.  Thanks very much. That is what I wanted to know.  If only all these things would not start automatically and run in the background using resources it would not be much of an issue.  I think I will follow your suggestion to just stop them starting automatically if that is an option.

Trialware can go if it is not going to be wanted long term.  The Cyberlink Media Suite that Darryl mentioned might be useful - if it is not trialware and does not run in the background when not using it. Does anyone have experience of it and a view about it's value?

22 Posts

June 26th, 2016 17:00

That is great thank you Darryl.

What a great Dell Community this is!  Thank you all.

October 3rd, 2020 05:00

If you are a DJ or you care about audio latency, UNISTALL dell support assyst.

this program locks your laptop for whole seconds every 30 minutes.

Disabling the service is not enugh; it just cames back later

https://github.com/pestrela/smi_counter#0-update

 

No Events found!

Top