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March 28th, 2016 18:00

How to troubleshoot symcli access to new VMAX40K

We have a new VMAX 40k and setup a new physical server dedicated for running the Unisphere application. The server runs Windows 2008R2, has a 2 port Brocade HBA, so the windows server is connected to Fabric A and Fabric B.  So far, we have 2 FA-ports (7E0 & 10E0)  from VMAX40K also connected to Fabric A and Fabric B and zones are in place.

4 gatekeeper devices were created and made available on 7E0 & 10E0

Also while using the Brocade host connectivity manager software on the server, each port sees LUN0.

The HBA is a Qlogic BR-1860 (brocade).

The problem is that there are no devices found when using symcli commands.

C:\EMC>symcfg discover

This operation may take up to a few minutes. Please be patient...

No devices were found

We have the unipshere application installed on this server as well and there are no arrays available to manage.

What are next steps to troubleshoot this issue?

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