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J

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October 2nd, 2023 21:17

installation failure of Unisphere 9.2.4.3

-----------

===============================================================================
Unisphere  Instance Detected - Reinstall
----------------------------------------

An instance of Unisphere  V9.2.4.3 was detected on this host. To reinstall, 
please uninstall and start the installation again.

PRESS <ENTER> TO ACCEPT THE FOLLOWING (Exit): 
[root@san170 Uni_se9243]# echo $?
232
[root@san170 Uni_se9243]#


How to get ride of this error ?Any leads

2 Posts

October 2nd, 2023 21:21

[root@san170 Uni_se9243]# /opt/emc/SMAS/jboss/standalone/data/pgsql/smasdb_unix_helper.sh -S
Mon Oct 02 16:27:06 CDT 2023: Running DBManager
Looking for config file at /opt/emc/SMAS/jboss/domain/configuration/domain.xml.init
Mon Oct 02 16:27:06 CDT 2023:  Info: Start DB with check
Mon Oct 02 16:27:06 CDT 2023: ROOT Info: Start DB without check
MessageO>pg_ctl: could not open PID file "./data/postmaster.pid": Permission denied
MessageO>smasdb_unix_helper.sh SMASDB is starting.
MessageO>smasdb_unix_helper.sh returned 0

Mon Oct 02 16:32:13 CDT 2023: ROOT Error: startDatabaseWithoutCheck - unable to start DB.
Mon Oct 02 16:32:13 CDT 2023: SMAS Database timeout cannot be started.
SMAS Database timeout cannot be started.
Mon Oct 02 16:32:13 CDT 2023: ROOT Error: startDatabase - unable to start DB.
Mon Oct 02 16:32:13 CDT 2023: An error occured starting an external process
Mon Oct 02 16:32:13 CDT 2023: Database Error: main - Error managing the database.
Mon Oct 02 16:32:13 CDT 2023: An error occured starting an external process
com.emc.em.common.database.DatabaseException: An error occured starting an external process
 at com.emc.em.common.database.DBManager.startDatabase(DBManager.java:1011)
 at com.emc.em.common.database.DBManager._main(DBManager.java:2763)
 at com.emc.em.common.database.DBManager.main(DBManager.java:2655)
Caused by: com.emc.em.common.database.DatabaseException: An error occured starting an external process
 at com.emc.em.common.database.DBManager.startDatabaseWithoutCheck(DBManager.java:929)
 at com.emc.em.common.database.DBManager.startDatabase(DBManager.java:1005)
 ... 2 more
Caused by: com.emc.em.common.database.DatabaseException: SMAS Database timeout cannot be started.
 at com.emc.em.common.database.DBManager.waitForDatabaseToStart(DBManager.java:953)
 at com.emc.em.common.database.DBManager.startDatabaseWithoutCheck(DBManager.java:919)
 ... 3 more
Mon Oct 02 16:32:13 CDT 2023: DBManager returned 1
smasdb_unix_helper.sh returned 1
[root@san170 Uni_se9243]# 

I see this error in DB start command

Moderator

 • 

6.9K Posts

03-10-2023 02:28 PM

Hello Jagdish Choudhary,

Here is a link to a kb that maybe of assistance. If this link doesn’t help then you may need to open a support case to get this issue resolved. https://dell.to/3RKhnX9

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