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18 Posts

9995

July 12th, 2011 14:00

Cannot access Unisphere after VNX5300 Install

I initialized a VNX5300 and cannot access Unisphere.  The browser just sits at the "starting services..." screen.  Any advice?

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727 Posts

July 12th, 2011 14:00

How did you initialize your system? If you have a unified (block + file) system, did you use VNX Installation Assistant for assigning IP addresses to the system?

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18 Posts

July 12th, 2011 19:00

I initialized it with VIA.  I can ping everything.  I just cannot access Unisphere.  The CS can be reached via SSH.

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4 Posts

July 12th, 2011 21:00

I also have the same issue.

I also have the issue where VIA wont recognise the sysadmin password

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18 Posts

July 13th, 2011 12:00

@Rainer_EMC:  Tried that.  Didn't work.  Slightly offended that you even suggested it.  I have installed a VNX5300 before.

Found a solution through EMC support.  Apparently during installation, The CS(s) had not been added to the domain for authentication.  There is a fix for it.  It is found in Primus Article emc264129.

You essentially run some commands listed in the article to manually "fuse" the block and file together.  This allows authentication between and thus access to Unisphere.

6 Operator

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8.6K Posts

July 13th, 2011 12:00

Try sysadmin / sysadmin

115 Posts

July 13th, 2011 13:00

I doubt Rainer_EMC meant any offence, Rainer is on the forum constantly providing extremely useful and helpful information, and that very issue of not using the correctly login has popped up more than once.

as you know when troubleshooting you have to start somehwere usually with the basics

good to hear you got your system up and running :-) hopefully you won't have any more issues

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18 Posts

July 13th, 2011 13:00

Oh no no.  I meant that as a joke.  I meant to put a smiley after the offended statement.  My apologies.

115 Posts

July 13th, 2011 14:00

opps apologies too, i misunderstood :-)

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4 Posts

July 13th, 2011 17:00

@Rainer_EMC - ive tried that also, along with many possible mistyped conitations.

I will take a look at the Primus Article that @galkun mentioned, else i have EMC support onsite tomorrow as we have issue with the second CS.

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4 Posts

July 26th, 2011 04:00

Hi All,

EMC onsite support ended up booting our 5300 directly to version 7.0.14 and rebuilding it on this code.

7.0.12 is full of unresolved bugs and the faster you can get off it, the better according to my EMC onsite support guy.

1 Message

January 29th, 2015 05:00

I initialized a VNX5300 and cannot access Unisphere.  The browser just sits at the "starting services..." screen.  Any advice?



24 Posts

February 2nd, 2015 04:00

hi, if the VNX is ok, then it could be something with java...uninstall/reinstall to a version 1.7rev17, sometime you need to have 1.6rev43 installed too...

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2 Posts

August 4th, 2021 01:00

hi there, anyone have solve this problem? I have the same issue, then now only stuck on starting process, any advices?

Moderator

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9.6K Posts

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42.3K Points

August 4th, 2021 10:00

Hi,

Was it working previously? What browser are you using? What version of Java and Unisphere? Did anything get updated?

4 Posts

August 11th, 2021 01:00

Hi, same Problem here.

i installed Java 1.5, 1.6, 1.6_45 and 1.7_17 
i tried them step by step solo and combined. 

Connecting to Webinterface with IE11 on Win10.
Login works, after that it only shows "starting services"

what can i do ?

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