Start a Conversation

Unsolved

R

19 Posts

20

November 30th, 2023 08:57

File Level options grayed out in VNX Unified Array

We have two Storage VNX array with Model that is VNX5400(Unified).

 

Both array running with

 

Block:05.33.009.5.184

File: 8.1.9-184

Both array have same password to login for account SYSADMIN ,so when we login into one of array using SP IP, we will see both array under Systems .

 

When I click Aaray1 ,File level options are grayed out since I m unable  to access File Level options such as CIFS/NFS, However when I clicked Aray2 and then I m able to access File Level options such as CIFS/NFS etc.

 

So please can some one help me how to fix this issue? Since I would need to access File level options for Array1

Moderator

 • 

6.8K Posts

November 30th, 2023 17:13

Hello rit1,

Here are a couple of links to some kb’s that maybe of assistance.

https://dell.to/47CN5e7

https://dell.to/46Fhmrt

19 Posts

December 7th, 2023 12:10

@Dell_Sam_L​  Thanks for the update.

The first KB/link is not applicable as we have password for Admin and NAS which does not contain any special characters.

Second article/KB is unable to open the link since it gives message that "The chosen document is not currently available. Please try again later"

 

Moderator

 • 

6.8K Posts

December 7th, 2023 16:36

Hello rit1,

Try this link.

https://dell.to/3RfLm7o

19 Posts

December 11th, 2023 12:26

@Dell_Sam_L​  Thanks for link, but still unable to access due to below error

"This article is permission based. Find another article."

Moderator

 • 

6.8K Posts

December 11th, 2023 14:39

VNX: File side options greyed out in Unisphere when accessed by SP IP address

Summary: File side options greyed out in Unisphere when accessed by SP IP address

Audience Level: Customer

Article Content


Symptoms


File side options are greyed out in Unisphere when logged in using the SP's IP address.
File side options are NOT greyed out in Unisphere when logged in using the Control Station's IP address.

Cause

In this case, the cause of the File side options being greyed out, when logged into Unisphere using the SP's IP address, is due to a missing control station hostname.

The nas_cs -info command outputs the following:

# nas_cs -info
Host Name               =               
 <<< The Control Station host name is missing.
Version                 = 7.1.55-3
Location                = system:VNX5700:APMxxxxxxxxxxx2007"controlStation::0
Status                  = OK
Standby Location        = system:VNX5700:APMxxxxxxxxxxx2007"controlStation::1
Standby Status          = Info 26575634437: Standby Ready
IPv4 Address            = 10.x.x.x
IPv4 Netmask            = 255.255.255.0
IPv4 Gateway            = 10.x.x.x
IPv6 Address            =
IPv6 Gateway            =
DNS Domain              =
DNS Domain search order =
DNS Servers             = 10.x.x.x
Session Monitor Timeout = 0 Days
Session Idle Timeout    = 0 Minutes
NTP Servers             =
System Time             = Tue Mar 19 12:17:43 EDT 2013

The /nas/sbin/navicli -h spa domain -list command outputs the following:

# /nas/sbin/navicli -h spa domain -list
Node:                 APMxxxxxxxxxxx
IP Address:           10.x.x.x
Name:                 SPB
Port:                 80
Secure Port:          443
IP Address:           10.x.x.x
Name:                 SPA
Port:                 80
Secure Port:          443
IP Address:           10.x.x.x
Name:                 control_station
Port:                 80
Secure Port:          443

Node:                 APMxxxxxxxxxxx
IP Address:           10.x.x.x
Name:                 SPB
Port:                 80
Secure Port:          443
IP Address:           10.x.x.x (Master)
Name:                 SPA
Port:                 80

Secure Port:          443
IP Address:           128.221.252.100                   <<< Please note that it is using CS0's internal IP address
Name:                 Celerra_emcnas_i0.localdomain     <<< Please note that it is using CS0's internal host name

Port:                 80
Secure Port:          443

Resolution

To resolve this issue do the following:

1. Find the Control Station's host name in /etc/hosts file.

grep 10.x.x.x /etc/hosts
10.x.x.x  https://dell.to/3ReBcnD  
control_stationCS0

2. Use the nas_cs command to set the host name for the Control Station:

$ nas_cs -set -hostname control_stationCS0   <<< Please run this command as root user.

After this is completed, the /nas/sbin/navicli -h spa domain -list command should repopulate with the public IP address and host name of the Control Station. The nas_cs -info command should also show the Control Station's host name in /etc/hosts file. At this point, the File side options should be available when the user logs into Unisphere using the SP's IP addresses.

No Events found!

Top