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September 16th, 2015 06:00
Question for this Community: HTML Documentation?
I work in the Information Experience team, and I am looking for EMC customer feedback as to why (what business purpose) you want product documentation as HTML? What I am looking for is the rationale, in your words. Please take five minutes and reply to this question.
Thank you in advance. I look forward to hearing from you.
-- Barbara
gW57d71P4x11938
15 Posts
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September 16th, 2015 07:00
Thanks! I am available at barbara.liberty@emc.com if you want to discuss any of this.
umichklewis
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September 16th, 2015 07:00
HTML documentation is easy to parse and re-parse for multiple audiences. For example, we could parse the VNX CLI documentation for specific CLI commands we want L1 support to use. We could then easily present those commands and related documentation for them. It's much easier than giving them the entire CLI guide, and access to commands we might not wish them to use.
Also, HTML documentation is easier to preserve source formatting (italics, fonts, etc.) when presenting documents to others. I frequently have to reformat text blocks from the EMC documentation before I can send it to other admins or end users.
Thanks!
gW57d71P4x11938
15 Posts
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September 16th, 2015 07:00
Thank you, Karl. Very helpful information. May I ask if you are an EMC customer?
umichklewis
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1.2K Posts
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September 16th, 2015 07:00
Yes. I was originially an EMC customer, then became an SA with the Unified Practice, and I'm back to the customer side of life again.