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September 28th, 2022 18:00

Windows 11 2H22 fails to install

Vostro 3888 purchased July 2021 

Windows update results in this:

UpdateUpdate

Setup from the Win11_22H2_English_x64 ISO download results in this:

SetupSetup

There are no serious errors in the Event Viewer.

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October 4th, 2022 06:00

This computer dual boots Windows 10 and 11.  I installed the update in Windows 10 and it worked  fine.

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November 4th, 2022 16:00

The brute force solution was to bring my Optiplex 7020 in from the garage for everyday use and put the Vostro in the garage.

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September 28th, 2022 19:00

Should have said there are no critical errors in the Event Viewer

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September 28th, 2022 22:00

No idea, but the problem seems to be fairly common at present. See here and here. For what it's worth, I can't update my own Vostro desktop because Microsoft says the update isn't ready for it yet, something they''re calling a "safeguard hold". I haven't tried upgrading from the ISO, as it would seem the update isn't yet reliable enough for wide adoption.

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October 4th, 2022 08:00

So, the 2H22 install error was a Windows problem.

This Vostro computer has another obscure problem.  Photomerge Panorama in Adobe Photoshop Elements 10 produces a Critical Error, Exception Code::0x0000005 on both Windows 11 and 10.

PSE 10 has no problem on any of the other three Dell household computers.

I have no hope of solving this problem

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October 4th, 2022 08:00

should be  Critical Error, Exception Code::0xc0000005

402 Posts

October 4th, 2022 13:00


@bouldergramp wrote:

should be  Critical Error, Exception Code::0xc0000005

Just contributing a comment: that's apparently a memory exception. This post on the Adobe forum lists some possible causes, or at least things to change in the hope that the problem will also change and point toward a solution. Running a preboot memory diag couldn't hurt. Also... if there's a switch in Elements' settings to allow hardware acceleration, you could try switching it off (or on) to see if the problem changes.

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October 4th, 2022 14:00

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October 5th, 2022 14:00


@bouldergramp wrote:

I ordered Crucial 8GB 288-Pin PC RAM DDR4 3200 (PC4 25600) Desktop Memory Model CT8G4DFRA32A

about an hour ago.


That doesn't really address your problem. The error occurs when a program tries to access memory to which it's not legally entitled. Unfortunately, from what I can see, there are any number of possible causes: corruption in Windows or your application software, bad Windows settings, faulty storage, faulty memory. I believe adding memory will just muddy things.

You should probably start by running the preboot diagnostics to rule out any obvious hardware problems. You could try uninstalling and reinstalling Elements, though I suspect the uninstall could leave remnants behind.

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October 5th, 2022 16:00

It is just a guess.  MemTest86 ran for several hours and found no errors.  Maybe 16 GB RAM will solve the problem...ha, ha. PSE 10 runs on my laptop with 4 GB RAM with no problem.  The only thing that is unique about this computer is system support for Windows 11.  No other of our four household computers have system support for Windows 11 but I have installed it anyway using RUFUS on three of them with no problem.  One runs Windows 10 but my wife refuses to update.  They all run PSE 9 or 10 with no problem.  sfc /scannow shows no errors.   I will have to look up preboot diagnostics. 

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October 14th, 2022 11:00

"Photomerge Panorama in Adobe Photoshop Elements 10 produces a Critical Error, Exception Code::0x0000005 on both Windows 11 and 10."

The new 8 GB memory installed alone didn't solve the problem.  Now I have 16 GB memory and the same problem.

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November 6th, 2022 16:00

I should add that the Vostro DVD drive fails to create an .iso file using VirtualCD ver10.0.  It clicks, clacks, and slowly tries to create the file with multiple "unable to read sector" errors.  The old Optiplex DVD drive zips through the creation of the .iso file quickly and quietly with no errors.  I should have found these errors before my support period ended.

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