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Aniket Chaudhary01
1 Rookie
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7 Posts
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2 Points
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January 23rd, 2025 13:59
Broken Hinges
I am student bought this laptop back in 2021 just for light usage . My usage is not more than 4-5 hours a month . Even there are months when a barely use this.With 2 years light usage it showed up issues in the hinges which certainly every other customer with this chasis faces . So called down the customer support and got it replaced as it was in warranty they got it fixed with no fee. And i was assured of no such issues in future. But just 6 months back i faced the same issue . The right hinge just came out of the panel. I went to every other store in Gurgaon(Even Delhi) and tried contacting customer support as well but no support was provided and after running here and there for a month i kept this laptop aside and promised never to trust dell again.
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Posted January 23rd, 2025 14:04
Broken hinges which i got replaced from dell genuine customer support
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Posted January 23rd, 2025 16:36
Dear @Aniket Chaudhary01 ,
I understand your frustration with Dell on this laptop specific hinge issue.
Could you list your model's name exactly so I can try recommending replacements that should resolve this issue for possibly cheaper than Dell? Additionally, If you're not satisfied with this product, I recommend you return the device and purchase another model that possibly released a couple years ago as those should be more reliable and designed for your needs as light work doesn't require the latest and greatest technology to do.
Let me know,
*NOTE: I am NOT a Dell employee, But I am a Community Rockstar*Quick Tip: If your laptop has voltage / charging issues, try shutting it down, unplugging power from laptop, hold power button down for 30 seconds to do a full reset!
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Posted January 23rd, 2025 18:27
@Alienware Area-51 ALX 2006 Dell Vostro 5401
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Posted January 24th, 2025 23:33
@Alienware Area-51 ALX 2006 any auggestions for dell vostro 5401
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Posted January 27th, 2025 22:43
I’m so sorry @Aniket Chaudhary01 !
I was caught up in some personal work but I managed to find a part in India you can take a look at: Mumbai Replacement 5401
Sorry Again,
A51
*NOTE: I am NOT a Dell employee, But I am a Community Rockstar*Quick Tip: If your laptop has voltage / charging issues, try shutting it down, unplugging power from laptop, hold power button down for 30 seconds to do a full reset!
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Posted January 28th, 2025 00:09
Before buying, make sure the hinges are the damaged part -- it's far more common to need the plastic base and mounting brads than the hinges (or in addition to them).
ejn63
12 Elder
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31449 Posts
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155074 Points
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Posted January 23rd, 2025 14:04
The issue is not no support -- it's an expired warranty and pay for support.
If you're not happy with this system, you'll be equally unhappy with a consumer grade system from Lenovo, HP, ASUS, Acer and any other manufacturer. These are disposable consumer notebooks -- they are built to a price, with durability to match -- all of them.