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795

November 8th, 2021 08:00

Vostro-5590 Windows-11 Microsoft Bluetooth mouse intermittent

The Microsoft bluetooth mouse "BluetoothMouse36" ceases working for 1-5 seconds every few minutes.  This is very annoying. I added a second mouse, wired, and this other mouse does not have the problem.

The computer has the NVIDIA GeForce MX250 graphics card and an external monitor.

Any clue on solving the issue?

System info :

Nom du périphérique VOSTRO-5590
Processeur Intel(R) Core(TM) i7-10510U CPU @ 1.80GHz 2.30 GHz
Mémoire vive installée 16,0 Go (15,8 Go utilisable)
ID du périphérique 1A4E1396-40BE-4F93-A882-8100B9263BE6
Identifiant de produit 00330-52456-85813-AAOEM
Type du système Système d’exploitation 64 bits, processeur x64
Stylet et fonction tactile Prise en charge du stylet

 

Édition Windows 11 Professionnel
Version 21H2
Date d'installation ‎2021-‎11-‎02
Version du système d’exploitation 22000.282
Expérience Module d’expérience de fonctionnalités Windows 1000.22000.318.0

 

 

1 Rookie

 • 

5 Posts

November 10th, 2021 15:00

Solved :

 

By upgrading the Intel Bluetooth mouse driver 

from version 22.60.0.6 to version 22.80.1.1

link : 
https://www.intel.ca/content/www/ca/en/download/18649/intel-wireless-bluetooth-for-windows-10.html

 

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