Vostro 7620, hinge defect

Complaint:

I got my Dell Vostro 7620 in November 2022. It remains permanently on my desk as a secondary laptop for screen recording. Hardly has it moved away from my desk and only a few times has it been used. That said, my complaint is that I recently discovered one of the hinges to be cracked so I called up support for it to be replaced/repaired.

On getting through to support I was then told that I have one claim against "Accidental Damage" a year and  that the only way it can be repaired is for it to be done under this claim. I then quickly did a research on the net for broken Dell hinges and found out that quite a lot of people have issues with Dell hinges and just like me even on fairly new laptops. I explained this to the support staff but they will not have it so I agreed for the repair to be done as "Accidental damage".

So today, an engineer came round and to my surprise, instead of changing just the hinge he had to replace the whole screen as the hinge cannot be detached. So I asked the engineer to let me take photos of the broken hinge as it was evident that the crack happened along the line of the molded joint on the "Plastic"  plus it had a cables going through it and that would have exerted much pressure forcing it to crack (photo evidence exist.)

My point in all this is, I now have evident that this is a manufacturers defect and can prove it to be and I need to do this as I was forced to have the repair done as "Accidental Damage" whereas there was clearly no accident. I have a number of photos to show the laptop looking almost as new with absolutely no indication of an accidental damage (immaculate condition.)

Any help here will be much appreciated.

Thanks