in AppPortal, under local resources, do you have Disk Drives and USB Devices enabled?

Hi,

I only have USB devices checked...along with clipboard and smartcards, and I'm using the Web Connector not the app portal.

...

I've still got this issue... Further investgation shows this event being logged in the Virtual USB Hub log on the Terminal Server...

Here a user logs onto TS into session id 3

24-Aug-2011 15:10:13 - 380:1836 - USBWTSSessionListener::ThreadProc failed to open the session System Event (sessionName=Global\USBGlobalWTSSystemEvent0) *** !!!

24-Aug-2011 15:10:13 - 380:1836 - SETTING Global\USBGlobalWTSSystemEvent1!!!

24-Aug-2011 15:10:13 - 380:1836 - USBWTSSessionListener::ThreadProc failed to open the session System Event (sessionName=Global\USBGlobalWTSSystemEvent3) *** !!!

24-Aug-2011 15:10:14 - 380:1836 - USBWTSSessionListener::ThreadProc failed to open the session System Event (sessionName=Global\USBGlobalWTSSystemEvent0) *** !!!

24-Aug-2011 15:10:14 - 380:1836 - SETTING Global\USBGlobalWTSSystemEvent1!!!

24-Aug-2011 15:10:14 - 380:1836 - USBWTSSessionListener::ThreadProc failed to open the session System Event (sessionName=Global\USBGlobalWTSSystemEvent3) *** !!!

Any further ideas before I go to support?

Hi Caleb,

Are the servers configured in Remote Desktop for Administration mode or full Windows Terminal Services?

Have you installed the vWorkspace Terminal Server features on the servers or just the PNtools components?

The reason I am checking is that we do not support USB redirection for Mass Storage Devices on vWorkspace Terminal Servers.

Regards

David

Hi Caleb,

In your original post you mention Windows 2003 R2 Terminal Servers, are these what the clients are connecting to with the USB device redirection enabled? Are these Terminal Servers or Windows Servers configured as VDI's with PNtools installed?

What version of the vWorkspace client are you using?

Regards

David

Okay...

These are configured in full Terminal Services mode and have the vWorkspace Terminal Server features installed.

Shame you don't support it as it does work really well except the slow logon...

Just to add, when installing the PNTools I do get this error.

Quest Tools for the Managed Desktop -- Error 1923.Service Quest Terminal Services Helper Service(Quest Terminal Services Helper Service) could not be installed.  Verify that you have sufficient privileges to install system services.

I do install the PNTools as a local administrator permissions.

Kind regards, Caleb

1. Do not install PNtools on the terminal server

2. Enable "Disk Drives" in the AppPortal confiuguration, not "USB Devices", this will map your drives, including usb connected drives.

Kelly

Hi David,

These are Terminal Servers, running the PNTools from the 7.2 MR1 Package.

The Clients are Windows 7 32bit running 7.2.303.468

Kind regards,

Caleb

Okay... I've tried that on another Terminal Server and indeed this does work, but not how I'd like.

I'm also assuming that other USB devices, scanners/barcode readers etc cannot be redirected to a Terminal Server?

Hi Caleb,

You are correct, we are not able to redirect devices such as scanners/barcode readers when using a Terminal Server connection. This type of USB device redirection is only available for VDI connections. The USB-IT components on a vWorkspace TS allow users to connect some models of Blackberry/Palm devices to the client PC and then synch these against TS hosted applications.

What is your concern regarding the redirected drives option that Kelly suggested?

David