managed to get connected using the dell support account. 

what is the IP address should i use for the external SRS ?

i tried using the below, but failed. 

Hello yeowkm99

Here is a link to a kb that maybe of assistance.

https://dell.to/3PAhLTq

https://dell.to/3CnmCEt

How did you manage to connect using the dell support account? 
Im still getting the Network issue label.. 

Our vxrail is behind a proxy but we have opened for all the addresses as well as www.dell.com
that the kb articles provided my DELL-Sam L mention.

I cant find any logs that mention this in the vCenter. 

Hello Androo_Ericsson,

Are you getting any dial-home event code?