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vihana

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vihana

16 Posts

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8214

September 26th, 2006 03:00

After Uninstalling Dell Jukebox, something remains with error message on bootup

Using the Install/Uninstall list in the Control Panel, I uninstalled the limited Dell media program (jukebox) that came installed with the computer.
Now every time I start up, a message appears in a window over the desktop as follows:
mm_tray.exe Unable to Locate Component This application failed to start because TrackUtils.dll was not found. Re-installing the application may fix this problem.
How can I get rid of that message?
Thanks for your advice, which I hope, won't be too technical.
  • Doromachi

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    Posted September 26th, 2006 05:00

    Sounds as if your PC still has the startup command for the program you removed.  Try this:  In the RUN type msconfig and OK.  Look in the startup section.  If you see the program still listed there, remove it.  Save and restart your PC.  Hopefully that will get rid of the problem.
  • vihana

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    Posted September 26th, 2006 07:00


    @Doromachi wrote:
    Sounds as if your PC still has the startup command for the program you removed. Try this: In the RUN type msconfig and OK. Look in the startup section. If you see the program still listed there, remove it. Save and restart your PC. Hopefully that will get rid of the problem.





    Okay, I found the file mm_tray.exe there in the Startup list.
    Then, by googling it, I verified that it is indeed part of the Music Match Jukebox that I'd uninstalled.
    SO, not to seem too dumb, but how do I remove it? It along with everything else there is "checked."
    Do I uncheck it or can I actually dispose of it somehow?
    Thanks.
  • obey_gravity

    2 Intern

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    Posted September 26th, 2006 08:00

    vihana; 
                  You would just 'uncheck' this item in the msconfig, click the 'apply' button, restart the computer, click the 'Do not show this again' button.  This should resolve your problem, as actual removal at this point would involve some Registry modifications which would not be advisable. 
  • vihana

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    Posted September 28th, 2006 22:00



    @obey_gravity wrote:
    vihana; 

                  You would just 'uncheck' this item in the msconfig, click the 'apply' button, restart the computer, click the 'Do not show this again' button.  This should resolve your problem, as actual removal at this point would involve some Registry modifications which would not be advisable. 






    Thanks to the people who replied here. That worked and the problem is (appears to be) over.
    Plus I learned some new procedures.