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Aurora R4 Windows 8.1 Issues
This issue is solved by installing the newest command center 3.5.
Link here: http://www.dell.com/support/drivers/us/en/19/DriverDetails?driverId=P1K0M
Hope this helps you all.
Hi,
I recent upgraded my Windows 8 to 8.1 on my Aurora R4 which is bought in April 2013. After the upgrade, I found several issues:
1. SecureBoot is not configured as shown in the desktop.
So I enable it in BIOS and choose mode Standard. Looks fine to me.
2. AlienFX doesn't work any more.
No lights or blink on my desktop anymore. And after I shutdown the computer, the Alien Logo blink with red & orange light which is not my AlienFX theme.
I believe I'm not the only one: http://en.community.dell.com/owners-club/alienware/f/3746/t/19528731.aspx
3. Thermal Controller doesn't work as well.
This is the most annoying one. If I choose Auto( Alien Control ) in thermal controller, the PCI Fan & Hard Drive Fan will keep at 100% and make a loud noise. So right now I change it Manual( User Control ). But it still make a loud noise during booting ( Whole time booting from I push the button to the windows desktop shown up until the thermal controller start up, not just 3 or 4 seconds at the beginning as before ) and shutting down.
Could you provide us some updates of AlienFX & Thermal Controller to make them compatible with Windows 8.1 ASAP?
Thanks
DELL-Milena M
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October 22nd, 2013 10:00
Hello Prince Kidd!
I would recommend you to uninstall the command center and reinstalled again, but follow the instruction on this article step by step.
Maybe the software got corrupted after the windows update.
Please let us know it goes.
Prince Kidd
7 Posts
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October 22nd, 2013 11:00
It does fix the Thermal Controller problem. But AlienFX still doesn't work.
hbluu
8 Posts
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October 22nd, 2013 11:00
*bump
I'm having the same issues with the lights. My lights would turn on during boot up but shut itself down a few minutes into windows. I would have to change the color settings in the command center to get the lights to turn back on.
Prince Kidd
7 Posts
0
October 24th, 2013 09:00
Actually the thermal controller problem comes back again. Nothing is fixed.
daddyz
71 Posts
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October 25th, 2013 06:00
I also have same problem with alien fx and thermal controller with latest windows 8.1 update. checked on dell website does not show any new driver or sw for windows 8.1.
software update is required from Dell.
Juup
2 Posts
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October 27th, 2013 01:00
Can also confirm the fan spinning issue at startup since upgrade to 8.1. The reinstallation only fixes the problem temporarily
daddyz
71 Posts
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October 28th, 2013 04:00
the startup spinning issue/sw issue will happens soon after the 1st
computer restart. the thermal controller and alien fx will not work. it
will work after you uninstall and install the command centre. but again, it
will start malfunctions again after the pc restart.
DELL, any update on this issue??
DELL-Milena M
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2.7K Posts
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October 30th, 2013 09:00
I would recommend you to re install windows 8 from scratch, and then try doing upgrade to the 8.1, right after start installing the drivers.
PaulTod
11 Posts
1
October 31st, 2013 15:00
With all due respect: Are you SERIOUSLY suggesting us to re-install Windows 8?
I'm sorry, but I didn't buy a +2000 $ machine so I start re-installing the whole system every time there's a stupid issue.
I really hope DELL releases a fix...
daddyz
71 Posts
2
November 1st, 2013 21:00
hbluu
8 Posts
1
November 1st, 2013 22:00
Reinstalling Windows is a horrible suggestion. I got tired of all the thermal and lighting issues that I went back to Win 7. Best decision ever.
omaralien
31 Posts
1
November 4th, 2013 03:00
Hi there,
Just wanted to bump this issue. I am in the same boat as all you guys and am having Dell give the ridiculous suggestion that I should re-install everything.
Absolutely agree with my fellow poster that we did not spend so much money on a system to have to re-install everything. Dell/ Alienware you guys seriously need to get your act together and fix this problem.
Your customers are not going to accept this and it will only escalate and damage your reputation in the mean time.
We need Alienware command centre to work with Windows 8.1 asap.
nikpower19
93 Posts
1
November 4th, 2013 15:00
I HAVE EXACT same problem this HAS TO BE FIXED yestarday, i didnt pay 1700 pounds for a machine that needs reinstallation after a stupid bug occurs ...
nikpower19
93 Posts
0
November 8th, 2013 10:00
so is dell going to provide us with an answer / solution / updated command center other than the " reinstall windows from scratch" -.- ?
daddyz
71 Posts
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November 8th, 2013 11:00