Automatic Update Problems

Question

Hi
Yesterday I had a signal for an automatic update download and install. The process proceeded to shutdown and restart at which time I noticed that the update symbol was still in the tray and when selected notified that updates where ready for installation. When I selected install the installation was shown as a failure to install; when I checked the installation history screen it showed a success for the first installation but a failure for all subsequent tries. The machine has been shutdown over night but the update symbol is still active in the tray. How do I remove/shutdown this process? Thanks.

dunedin · Answer

Hi, Go to the 'Windows Update Log' and look for any errors. This gives a clearer indication as to the exact nature of the problem.   C:\Windows\Windows Update.log   Take a note of the error numbers

hardwire · Answer

Hi Thanks for the info. Are you referring to the 'view installation history'; if not how does one access the 'windows update log'?

dunedin · Answer

No, not the installation history. You will find 'Windows Update Log' in C:\Windows\Windows Update.Log

hardwire · Answer

I found it but it only goes up to 2004-8-14; how can I check this out?

dunedin · Answer

Do you have any error messages? There are so many reasons for a failed installation. We do not know what stage it failed at.  Did it even download at all?  It is impossible to troubleshoot without more information.   I suggest that you go to the Windows Update site http://v5.windowsupdate.microsoft.com/v5consumer/default.aspx?ln=en-us   Click on 'Express Install' and try to download and install some of the Updates it finds for you. If it fails and you get an error message, post it back.  Try checking in that Log then too.

Windows General

Automatic Update Problems

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