Hi Darci,

Good work on troubleshooting. We will have to check the status of the adapter in BIOS; if the adapter is not detected properly the system will continue to receive power but will not charge the battery. Please follow the steps mentioned below to check if the adapter is detected properly.

1. Start the computer by pressing the power button
2. Press the F2 key 2-3 times
3. You will now be on the BIOS screen
4. Under the Main Tab look for the option that says AC Adapter Type
5. If the Adapter Type says Unknown or None with the adapter plugged in.
6. Reconnect the adapter to the machine and if the status now shows as Unknown then the AC Adapter needs to be replaced.

Please follow further steps from the link below.

http://dell.to/1l109N3

Please let me know if this helps.

http://dell.to/18r60nI

Also, I’d suggest that you follow the steps mentioned below and check if you are able to go into the BIOS.

1. Switch off the computer.
2. Disconnect the AC adapter from the system.
3. Remove the battery from the computer.
4. Press and hold down the power button for 15 seconds.
5. Then connect back all the peripherals and check if you are able to go into the BIOS.

my F2 does nothing the sysmbol is ((A)) the F3 take me to battery Battery meter. can not get into BIOS