Blue Screen; Memory dump; ntoskrnl.exe

Question

Hello,   This problem has already cycled through the First Timer Users's forum and I'm hoping upon recommendation (I have 2000 Professional) that someone here can help out.   The OS just about boots up when I get a blue screen  with ther message :   ***stop: 0x00000050 (0xFFFFFF80,00000000,0x80472384,0x00000000) PAGE_FAULT_IN_NONPAGED_AREA ***Address 80472384 base at 80400000, DateStamp 45069e6e - ntoskrnl.exe   Beginning dump of physical memory Physical memory dump complete. Contact your system administrator or technical support group.   Safe Mode cuts out in the same way except I can get to a dos prompt. I've been to http://support.microsoft.com/?kbid=894278&sd=RMVP and by Method 3, spyware seems to be ruled out - cannot find any   So, what next?? Anyone help??   Rob

BELL BOY · Answer

If it’s software related rather than hardware (bad memory) then it’s likely that you may have to do an OS repair or reinstall (windows is not booting in Normal or Safe mode)?

If you have an Emergency Repair Disk (ERD 1.44-MB floppy) or can source one or create one from someone else using Windows 2000 PE, the procedure is here.

Alternatively an in-place upgrade/repair is here, important that you read the related links included in KB2921.

Robart9090 · Answer

Many thanks for this info which I will note and put in safe keeping for future reference.   I tried last good configuration one more time and the Gods smiled down upon me. Something worked and I got Explorer. I've spent the last 50 minutes backing up what I should have backed up on a regular basis. I don't know why this didn't work first time - I suppose it could ahve been a combinaion of hardware and software issues  - I also spent some time re-seating RAM sticks, eliminating keyboard and mouse Hw issues and clearing about 1/2ton of dust out of the casing.   Anyway I have some sort of reprieve for the time being, so it would seem.   Thanks again,   Rob90

BELL BOY · Answer

Glad to hear Windows System Restore finally worked & that you are now up & running. If not already done you should now create an ERD floppy.

Robart9090 · Answer

Well, no, not quite.   I managed to extract some vital data while the system booted up . I want to speak to Dell support tomorrow before overwriting the OS to see if there are any options re overwriting particular system files eg ntoskrnl.exe which is cited in my blue screens.   Any ideas?

mombodog · Answer

http://support.microsoft.com/?kbid=183169&sd=RMVP more reading, If you remember installing a driver or software prior to this BSOD, remove the software or roll the driver back..

http://www.aumha.org/win5/kbestop.php your error about 1/4 down the page.

Message Edited by mombodog on 03-18-2007 09:19 PM

Windows General

Blue Screen; Memory dump; ntoskrnl.exe

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