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Cannot Open Dell Media Experience or Dell Net Work Guide
I was wondering if some one could me why,I am unable to open Dell Media Experience and Dell Net Work Guide Programs. I have windows xp pro. system. I have McAfee virus Software Running and has not detected any virus, but I call Dell Support and they told me,that I do have a virus,because of this message ( Application has Generated an Exception that could not be Handled). Is there a fix for this. This is an add on. I have notice in the( All program),that I have two Dell Media Experience programs. one with a no.2 on the end.
Dell must of upgrade it. I still cannot open that one either.
Message Edited by garyflossie on 12-16-2005 08:17 PM
Message Edited by garyflossie on 12-17-2005 09:14 AM
tgsmith
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December 16th, 2005 01:00
http://www.download.com/Spybot-Search-Destroy/3000-8022_4-10401314.html?tag=pop
Once updated. Immunize your system with Spybot.
Download, install, update and scan with Microsoft Antispyware Beta, available here:
http://www.microsoft.com/downloads/details.aspx?FamilyID=321cd7a2-6a57-4c57-a8bd-dbf62eda9671&displaylang=en
Download, install, update and scan with Spyware Doctor, available here:
http://dl23.pctools.com/downloads/sdinstall.exe
Download, install, and scan registry with Abexo Free Registry Cleaner 1.0, available here.
http://www.download.com/3120-20_4-0.html?tag=srch&qt=abexo&tg=dl-2001
Create Registry backup first. Then run scan of registry. Delete all items found.
Download, install, update and scan with Bazooka Adware & Spyware Scanner, available here:
http://www.download.com/3120-20_4-0.html?qt=bazooka&tg=dl-20
Bazooka doesn't automatically fix anything. It only tells you if your system is clean or not and what to do about it.
garyflossie
2 Posts
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December 16th, 2005 14:00
Hi, tony. I tried the fixes, that you sent and other spyware and virus removal programs. Nothing seem to help. Dell support knows what the problem is , because they have fix this issue for others. I just do not want to pay $100.00 Bucks for a one time fix. If anyone has more suggestios I would like to hear from you.
Message Edited by garyflossie on 12-16-2005 08:14 PM
tgsmith
2.9K Posts
0
December 16th, 2005 15:00
Garyflossie,
Spend that $100 on presents next week. I WILL find the answer.
Tony
Oh, the Packard-Bell thing I mentionned. Was a "bug" in the original System CD put there by a disgruntled employee prior to his departure. Get my drift? Very honest tech told me to enjoy the shiny Frisbee while waiting for the new System CD.
Message Edited by tgsmith on 12-16-2005 12:23 PM