Cannot reset windows PC

Question

So lemme explain all my problems with my PC but how this start was I switching between the tabs Netflix and Youtube  then I got blue-screened I restore to a previous point and all this happened I can't any of my photos and only can open my videos 'with VLC media' In windows update its I'm not up to date 'Your device is missing important security and quality fixes.' my background goes black when I sign in and all I see is my mouse, I can press the windows icon and open tabs but there stuck behind this black screen, but all I got to do to fix this is restart my PC In my files > This PC > OS (C:) there are 'Faded' files like '@Getcurrent' '$sysreset' '$Mfedeeprem' 'windows.~BT' '$dinREAgent' and the file 'Recovery' is faded and cannot be open at all I can't open apps like alien command software, my dell but I can open some others like steam so I spent in vain all night to fix it and what I tried was. I go to command prompt and run the command 'sfc /scannow' it gives the result of 'windows resorces protection found corrupt files but was unable to fix some of them.' so I try to run this other command 'Dism /online /cleanup-image /restorehealth' it states 'error 87. this cleanup-image option is unknown' I then try to reset my PC and nothing I do can reset it, I can't fully or semi, nor can I do cloud download or local it all just results in 'no changes were made' I then try to update to windows 11 and it gave the error code 0xc1900101.\my browser still works though    It would amazing and I would be very grateful if any of you could lend some help

Willjoe · Answer

One of the most common causes for the reset error is corrupted system files. If key files in your Windows 10 system are damaged or deleted, they can prevent the operation from resetting your PC. Running the System File Checker (SFC scan) will allow you to repair these files and attempt to reset them again.

Regards,

Will

XPS_Man · Answer

You can RESET your machine from F12 > Supportassist OS Recovery > Skip > RESET > RESET and Update

Alternatively you can download a fresh copy of windows on a flash drive using Media creation tool and boot from this USB from F12 menu.

Windows General

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