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hawk8060

72 Posts

9625

July 29th, 2007 22:00

can't load adobe flash player 9

can't seem to load adobe flash player 9
 
I have tried the trouble shooting suggestions from the adobe site, proper IE browser setting, delet all formaer flash players.....
 
I am running a Dell Dimension 8200 box with XP
Also have Symantec AntiVirus, Ad-Aware from LavaSoft, Windows Defender & AVG Anti-Spyware

tgsmith

2.9K Posts

July 30th, 2007 00:00

Hawk8060,
 
Norton AntiVirus is probably the culprit here.  Try this.  Click on Start|Run.  Type msconfig.  Press Enter.  Click on Services tab.  Click the box to "Hide All Microsoft Services".  Now uncheck everything else.  Apply.  Restart computer.  Ignore (close) the Configuration window on restart.  Attempt to install Adobe Flash player.  If it installs or not, run msconfig again.  Check "Normal Startup" box on General page.  Apply change and restart. 
 
This procedure is sometimes necessary to install certain software, most notably HP All-in-One printer software, particularly if you are using AOL software.
 
Hope this info helps.
 
Tony 

hawk8060

72 Posts

July 31st, 2007 00:00

Tony,
 
Thank you very much for your suggestion.... still can't get the flash player to load....
 

tgsmith

2.9K Posts

August 2nd, 2007 01:00

Hawk8060,
 
Forgot to ask.  Are you downloading Adobe Flash Player 9 to a folder, and installing from there, or are you trying the online update from the Adobe site?
 
Tony

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