UNSOLVED

awntrnbt

updated

4 years ago

A

awntrnbt

2 Posts

0

3875

April 23rd, 2022 04:00

Dell Command Update - Download Errors

Hi there,

Using Dell Command Update across multiple models. Downloads for Intel Xe / Iris/ UHD etc. graphics and Realtek audio seem to be failing on every model. Advanced driver store library download is also failing.

Are these known issues?

 

  • DELL-Cares

    Moderator

    27815 Posts

    652 Points

    1597

    0

    Posted April 23rd, 2022 04:00

    Hello, I see you are looking for technical assistance. If you need our help, you can start a private message with us and we will be happy to assist you.


    #IWork4Dell

    For all non-technical issues that require your private data, we must communicate via a private Direct Message
    Dell Partner GEM Program
    , Out of Warranty Support Options, BIS (Bureau of Indian Standards) certificate, Get a copy of your Dell invoice

  • attwinio

    4 Posts

    1546

    1

    Posted April 25th, 2022 05:00

    We have the same problem here. When we start the driver recovery in the Dell Command Update Tool, the download always stops after 22 MB.

    Even when trying to download the latest update package manually, the download stops after 22 MB. But the file has a size of over 1 GB!

    Example:

    https://downloads.dell.com/FOLDER07672178M/1/Precision%205820%20Tower-win10-A14-M7P4G.CAB

     

    Apparently Dell has server problems. Please fix as soon as possible!

    Thanks.

    Regards

  • B_Campbell

    1 Message

    1536

    0

    Posted April 25th, 2022 06:00

    Having the same problem when downloading CAB files. Download fails at 10-22MB for Windows 10. Trying Windows 11 it works just fine.

  • Morticide

    4 Posts

    1513

    0

    Posted April 25th, 2022 17:00

    I second this issue, every download goes to about 22mb then cuts out, this is for every model. Is there an official channel to report this issue to? So far, it's persistent across all connections I've tred. 

  • cp21

    3 Posts

    1479

    0

    Posted April 26th, 2022 05:00

    We also have this problem. Issues on W10 21H2, tried different DCU versions.

  • vwccname

    1 Message

    1484

    0

    Posted April 26th, 2022 05:00

    Also having issues downloading drivers using command update. Issues on win10 1809 and 21H2, multiple models.

  • chemxboy

    1 Rookie

    4 Posts

    1453

    0

    Posted April 26th, 2022 13:00

    Same here! First noticed a few days ago.

     

  • Morticide

    4 Posts

    1397

    2

    Posted April 27th, 2022 00:00

    For anyone having this issue there is a temp workaround that got posted on Reddit by user St0neywall:

    There is an issue with their downloading at the moment.

    As a workaround, if you take the download URL and replace the beginning part "**download**" with "**dl**", it will work.

  • awntrnbt

    2 Posts

    1318

    0

    Posted April 27th, 2022 08:00

    Seems to be better today on our new 5520s. Hopefully this has been resolved.

  • zsve2022

    7 Posts

    845

    0

    Posted April 27th, 2022 09:00

    This is still an issue. I was able to work around the driver portion temporarily yesterday by downloading the driver CAB and pointing to it with the -driverLibraryLocation flag. Now today that doesn't even work. 

    According to the log it says "Failed to secure CAB/DUP"