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Go to SolutionDell Update Problems - User Account Control
My Computer is configured for two users. One user is fine, but the other user gets a routine Dell Update notice each time when starting the account. "Do you want to allow this app to make changes to your device" etc etc.
When entering the password I get a Window's message "Cannot start service from the command line or a debugger. A windows service must first be installed (using installutil.exe) and then started with the ServerExplorer, Windows Services Administrative tool or the NET START command".
I have used the Sustem File Checker Tool but that showed everything to be OK.
Is there an easy way sort this out?
Mike
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Posted December 11th, 2017 07:00
Do both users have the same system level? e.g. do both have full rights (including administrator rights) or is one a restricted account?
Inspiron 16 5630 Laptop and WD22TB4 Docking StationSelf-built desktop for recording studio application53336
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Posted December 11th, 2017 10:00
No, both users do not have the same rights.
The user with Administrative rights does not have the Dell message that I described. The subordinate user (without Administrative rights) has the problem.
53669
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Posted January 11th, 2018 21:00
I'm having the same problem with a new XPS 13 2 in 1. Did you find a solution? Thanks
53625
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Posted January 13th, 2018 16:00
same problem Latitude 7480
53450
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Posted January 22nd, 2018 09:00
I have the same issue with a Dell Inspiron 5579.
53411
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Posted January 23rd, 2018 07:00
I'm having the exact same problem. Has anyone come up with a solution?
53305
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Posted January 25th, 2018 06:00
Got my Dell Inspiron 3268 a couple of weeks ago and have noticed this message appearing several times in a user account without admin rights. Don't have the necessary know-how to use installutil.exe.
It disappears when I press OK and nothing bad seems to happen but I'd like to stop the message appearing.
53281
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Posted January 25th, 2018 11:00
Same Problem: Fresh out of the box Dell Inspiron desktop. Admin account doesn't have the problem. Regular User account gets this message. Even if I enter the Admin password, I will still get the Service start failure message.
I don't know what Dell Service is trying to run/start. DellUpdate, DellDigitalDelivery and Dell SupportAssist Remediation services are running.
53194
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Posted January 28th, 2018 17:00
The same thing is happening to me, too. I've had my Inspiron 3268 for about three months, but did not start having this problem until two weeks ago. I checked the System History using Dell Support Assist and noticed that Dell SupportAssistAgent had been automatically updated two weeks ago to version 2.1.3.5 When the User Account Control Screen appeared I clicked "Show more details" and it said the program requesting permission was C:\Program Files\Dell\SupportAssistAgent\bin\SupportAssistAgent.exe I tried to do a System Restore to a time before the update to SupportAsssistAgent 2.1.3.5 but the System Restore failed complaining about a file. I don't recall the exact name of the file but it was a file associated with Dell software.
Justin C
6 Operator
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783 Posts
23129
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Posted July 5th, 2018 10:00
@Community,
I no longer need a volunteer as engineering released what was intended to be tested, version 2.2.2.7. I've been advised that 2.2.2.7 contains the fix for the UAC popup.
Several methods to obtain the update:
If SupportAssist is already installed click: Settings > About SupportAssist > Check for updates
Or
Download and install SupportAssist from here.