Dr. Watson Fixed

Question

It is not hard to fix...Print this out It is not a virus, nor do you have to down-load anything to fix it. And for God Sake, do not re-format your pc.......or mess with your registry! A Tech informed me it is a microsoft problem, don’t know if it is true, it seems to be. Problems are from an update from microsoft with the SP2....Tech didn’t know how to fix it, but I figured it out........ When the error box pops up, click on the link in the box see error file........You will see a path or 2 that looks something like this: c:\docume~1\user\locals~1\Temp\werabbb.dir00\DRWTSN32.exe.mdmp Write it down Now, Re-Boot computer in safe-mode.............press F8 as soon as it starts to re-boot: This brings you into safe-mode. Here, you can get into your files. Go into Windows Explorer, follow the path and delete the file: DRWTSN32.exe. Now step 2: Go into the control panel, then add/remove programs. Find the program.........SP2 and click uninstall. This is the up-date from microsoft. You don’t need it anyway. If you don’t do both steps, it will just re-load. Then, Re-boot system in normal mode, it should be ok. Hope this helps, it worked for me....Let me know Donna

NemesisDB · Answer

so you're recommending people uninstall SP2 or am I misreading something there???  i thought uninstalling dell's help/support customizations solved the problem.   it's sad that dell is still telling people to uninstall SP2

simpswr · Answer

Man . . talk about cutting off your nose to spite your face . . uninstalling SP2 to fix something like Dr.Watson makes no sense at all

ora1313 · Answer

This fix worked for me and many others. I will not argue the point anymore, It's not worth all the agrivation trying to help others with this problem......ora

Message Edited by ora1313 on 04-11-2005 09:27 AM

Message Edited by ora1313 on 04-11-2005 09:29 AM

NemesisDB · Answer

while do I not think the virus bothers to list itselfas SP2 under add/remove?

ora1313 · Answer

This fix worked for me and many others. I will not argue the point anymore, It's not worth all the agrivation trying to help others with this problem......ora

Message Edited by ora1313 on 04-11-2005 09:27 AM

Message Edited by ora1313 on 04-11-2005 09:29 AM

NemesisDB · Answer

1) viruses that look like updates will still be stopped by anti virus software   2) Removing dell support center will stop the bugs   3) uninstalling SP2 is not a good solution   This is all :)

jwatt · Answer

ora1313, Please review this article for a detailed analysis of the situation. Jim

Windows General

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