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celinehalpin

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18 years ago

C

celinehalpin

7 Posts

0

10508

January 1st, 2009 15:00

DSR Symantec Internal Error 36000

I have a 2year old Dell Inspiron 6400 Laptop running Windows XP Home

I accessed the DSR through ctrl+F11 to restore my laptop to it's original Dell configuration. Around one quarter way through the Symantec restore process an error appears: "Internal Error 36000: An internal inconsistency has been detected." After clicking OK another window appears "Error EC95002D The legacy. gho image could not be restored" After this window the restore process stops and I am returned to the Symantec home screen.

Any help with this would be greatly appreciated.

Thanks,

Celine

  • C

    celinehalpin

    7 Posts

    342

    0

    Posted January 2nd, 2009 05:00

    Also... When I restart the system it stops on a black screen which says: "A disk read error has occured. Press ctrl+alt+del to restart."

    Restarting brings me back to that screen everytime. My only way passed it is to reinstall windows from the disk, but I would prefer to us the DSR. Reinstalling from the disc seems to mess up my screens resolution and other things such as that.

    Any help? Please?

    Thanks,

    Celine

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