Error message....load needed DLL's for kernel

Question

MY computer was running slowly and when I tried to rebbot I got this message.  My computer did not come with a Window's XP disk so I cannot do a reinstall.  It is a Dimension 3000 and is less than a year old.  Talked to support and they said they can help me fix it for $99.00.  I would like to do this myself if possible....any suggestions?

Denny Denham · Answer

takeoffeh84,

Try requesting an XP reinstallation CD from Dell. See this. A kludge fix is to use PC Restore to return your computer to "as shipped" condition using the procedure here. You will lose all your data by doing this of course, but you would with a reinstallation as well.

It is unlikely that the error can be repaired without an XP CD but just in case what is the exact wording of the error message you receive?

Denny Denham · Answer

takeoffeh84, Yes, that will enable you to correct the problem. The procedure for doing so is here. The instructions for doing the repair reinstallation are here.

takeoffeh84 · Answer

exact error message is... Windows could not start because of an error in the software.  Please report this problem as:load needed DLLs for kernel.  Please contact your support person to resolve this problem.    I emailed Dell support and requested the XP CD.  Is this likely to fix the problem?

Windows General

Error message....load needed DLL's for kernel

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