error when the Inspiron 6000 system is turned on...

Question

I see the following error on the screen when I turn on my Inspiron 6000 system.

a problem has been detected and windows has been shutdown to prevent
damage to your computer.
if this is the first time you've seen this stop error and screen,
restart your computer.
if this screen appears again, follow these steps.
1.check to be sured you've adequate disk space
2.if a driver is identified in the stop message,
disable the driver or check with the manufacturer for driver updates
3.try changing the video adapter.
4.check with your hardware vendor for any BIOS updates
5.disable BIOS memory options such as caching or shadowing.
6.if you need to use safe mode to remove or disable components, restart
your computer and press F8.

technical information
stop;0x0000007E(...
hsfhwich.sys - address F7568869
base at F7551000, date stamp 40d221bd
beggining dump of physical memory
physical memory dump complete
contact your sys. admin.

rkpendem · Answer

I forgot to add these points I did not do any s/w or h/w changes and I do not have more than 1 antivirus. Also, my pc-cillin antivirus got expired recently.

rkpendem · Answer

Thanks for your reply.
I'm able to login in safe mode.
I tried to do a windows xp system restore but that does not work anymore.
After doing xp system restore, when I login it shows the same error again and again.
I'd a chat with dell support and they said I've to do a memory reseating
or dell pc restore. I never did memory reseating earlier so I'm not sure whether
dell pc restore would fix the isse. can you throw some light ?
Thanks

bond777 · Answer

Hi,    I wanted to know whether you made any software or any hardware changes..Does the computer has more than 1 Antivirus Software???You can try going to safe mode..Restart the computer and when it comes with a blue dell screen keep on tapping F8..You will get windows Advanced Option Menu..Select safe mode and pres enter and enter again..Logon to your user name..If it is booting to windows try doing a system restore(Start-All Programs-Accessories-System Tools-System Restore)Also change the Virtual memory to System Managed Size(Right click on My Computer-properties-Advanced on top-Settings Tab on Performance and Maintenance-Advanced on Top again and click on System Managed Size and click on set-Restart the computer)..Just let me know what happens   Regards Bond777

rkpendem · Answer

I wanted to update you something real quick. I did a dell pc restore but that too did not work....totally confused now ...?

fngnol · Answer

I had the same problem with my DIM 8400, (with some symptoms that you did not mention). I suggest that you run your Dell diagnostics. especially, the Memory section. If no problem is detected, run it again. I had many of the problems that you referred to and went through a miriad of trials, including replaceing my hard drive and attempting to reload my XP. Nothing worked. the problem was one, (or both), memory Dims being bad.

When I ordered my 8400, being the tightwad that I am, I opted not to take the extended warantee. My warantee was for 12 months. The problem showed up about the third time I ran the Mem test. I had had my 8400 for 14 and 1/2 months when the memory went sour. I ordered my new memory from Dell and when it came it had the Dell logo on it and a life-time warantee; the original memory did not. I'm not sure that when a new system is ordered without an extended warantee that all the components are the same quality? That is purely conjecture with no evidence, other than what I mentioned, to substantiate it.

Good luck,

Ol' Fred

maxd · Answer

I suggest forget the mamory for a minute. It appears you have a bad driver (modem). Suggest you boot to the Advanced Menu and try the Last Known... option.

If that doesn't work boot to the Recovery Console (you'll need a "Re-Installtion cd for this) and enter this command"

disable hsfhwich.sys

exit and restart.

rkpendem · Answer

Appreciate your help.
can you tell me how do I run the dell diagnostics ?
Also, I'm not able to login to safe mode after I ran the dell pc restore.
Even I did not go for the extended warranty and I bought it 5 months back.
can you tell me how do I get the new memory dims through dell ?
Thanks

fngnol · Answer

If your sytem is only five months old, it should still be under waranty. If that is the case, call tech support @ 1-800-624-9897, option 3. You will need your express service code. You will get someone who's English is not good, but most are pretty knowledgeable. They will talk you through the process.

Ol' Fred

sparkenh · Answer

or, login in safe mode and disable your modem

http://www.file.net/process/hsfhwich.sys.html

http://forums.us.dell.com/supportforums/board/message?board.id=sw_winxp&message.id=182356&query.id=256941#M182356

Message Edited by sparkenh on 04-21-200606:19 PM

Windows General

error when the Inspiron 6000 system is turned on...

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