FAX CONSOLE VIEWER ERROR MESSAGE

Question

When I want to view a fax that I sent using Fax Console, I get the following message:  'The fax document cannot be displayed because your operating system does not have a default viewer for fax documents (.tif files).'  This just started.  What is wrong and how can I fix it?

mombodog · Answer

Your file association was lost somehow.   http://support.microsoft.com/kb/900963   Microsoft suggests setting the Tiff file association with mspaint, but you can choose 'windows picture and fax viewer' instead.

RoHe · Answer

Open a folder, any folder.
On the toolbar click Tools>Folder Options
Click File Types tab
Find and highlight Tif on the list of file types
In box below ("Details for Tif Extension" ), it should say "Opens with Windows Picutre and Fax Viewer. If not, click Change button and select Windows Picutre and Fax Viewer from the list. Click OK back to desktop; reboot.

Ron

Message Edited by RoHe on 11-02-2007 03:10 PM

Annie55 · Answer

Thanks very much!  It worked!

HAPPY GO LUCKY · Answer

MOMBODOG, Thanks for your resolution as it worked perfectly!!! RoHe's suggestion worked up until the point of of finding the tif file and it did not exist on my computer but when I applied your resolution it worked like a charm!!! Awesome as u r d man or woman who knows & who cares as long as it worked!!! ha.. thanks again peace out. Message Edited by HAPPY GO LUCKY on 08-19-2008 08:16 PM

mombodog · Answer

HAPPY GO LUCKY,   Glad it worked for you, Welcome to DCF.

sheena1 · Answer

I was so excited to try your resolution - unfortunately it did not work, even though I rebooted and now 'windows viewer' is used to open tif files. any other suggestions?:

Windows General

FAX CONSOLE VIEWER ERROR MESSAGE

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