if that does not work .. try installing the new version of windows installer ..

 

http://www.softwarepatch.com/windows/wininstallnt.html

 

regards,

 

Xydon.

 Unregister and re-register the Windows Installer 1.Click Start, click Run, type MSIEXEC /UNREGISTER, and then click OK. Even if you do this correctly, it may look like nothing occurs.2.Click Start, click Run, type MSIEXEC /REGSERVER, and then click OK. Even if you do this correctly, it may look like nothing occurs, or you may briefly see an hourglass. After you run this command, the operation is complete.3.

Try your Windows Installer-based application again.

I tried your advice, but ended up with this message from the utility cleaner: "Windows installer ended because of an error".

Adigarl

 

down load the windows installer clean up utility from this link... http://support.microsoft.com/kb/290301/ ...

 

start / all programs / windows clean up utility..

 

remove the entries which start with  JAVA...

 

then down load java from the following link ..

 

http://www.java.com/en/download/windows_manual.jsp ..

 

it worked for me .. hope it works for you too ..

 

Regards,

 

Xydon.

Andigirl,

If you are trying to install Java from a link on a secure website;i.e., a site on which you must login and provide a password,  it will not complete the install.  I recommend you go directly to   http://www.java.com/en/download/windows_ie.jsp.  Download the Java installation package.  Restart your computer.  Click on the Java installation file that you downloaded.  It should install with no problems.

 

Tony

Tony:

 

Thanks for your help, but this is precisely the page I first began using when trying to install the java program. I haven't been successful with it.

 

 

Xydon:

 

I tried your advice, but nothing worked. Even the Windows installer won't install. It gets to the last few percent and then rolls back. I appreciate everything you did to help me, though. Thanks.

Andigirl,

 

You might want to try some of the following methods on "How to resolve Common 'Windows Installer' Problems":

http://support.microsoft.com/default.aspx?scid=kb;en-us;555175

 

Tony

Hi andygal,

 

Try uninstalling the windows installer from start/ control panel / add or remove programs ...

 

then reinstall it from the link that i've sent..

 

then install the installer clean up utility ..

 

remove the entries that start with java..

 

install java from the link that i've given ..

 

Regards,

 

Xydon.