Locked out

Question

So I deleted the user account.  Now when I turn on my cell latitude e5430 it asked for a user name and password. I have tried resetting the computer but it will not allow me to do that with out a password.  I am stuck.  Some one please help.  I have held the shift button down while restarting.  I have tried f8 to go in to recovery.  But no matter what I hit it wants a password.  What do I need to do to recover and be able to regain access to this laptop

DELL-Jesse L · Answer

You will need to contact Microsoft to get assistance in resolving your login issues.

If you have a Microsoft account

Online password reset: Go to the Microsoft password reset page on another device, select "I forgot my password," and follow the prompts to verify your identity and create a new password. You can also access this option from the Windows sign-in screen by clicking the "I forgot my password" link below the password field.

Unlock button: If your device is locked from a Microsoft account, you may see an unlock button on the device's settings or login screen that allows you to unlock it after verifying your account.

If you don't have a Microsoft account

- Password reset disk: If you previously created a password reset disk, use it at the login screen to reset your password.
Security questions: For a local account, after entering an incorrect password, you may see a "Reset password" link that allows you to answer security questions to reset it.

Last resort: Reset your PC

Access recovery options: On the Windows login screen, hold down the Shift key, click on the Power icon, and then select "Restart" while still holding Shift.
Select "Troubleshoot": After the PC restarts to a blue screen, select "Troubleshoot".
Choose to reset the PC:
- Keep my files: This option will keep your personal files but may require your current admin password, which you may not remember.
- Remove everything: This will erase all your files, apps, and settings, but it will remove the password and give you a fresh start. This is recommended if you are giving the PC away or can't remember the admin password.
Reinstall Windows: The computer will reboot and go through the setup process, where you will need to re-enter your Microsoft account details or create a new local account.

Lutay · Answer

What type of account was it? Microsoft account or local?

Jazzy3098 · Answer

@DELL-Jesse L​ I have tried all of that and I do not have a password reset disk.  Where do I get that from?

Jazzy3098 · Answer

@Lutay​ no idea.  I went in to the settings removed the user account.  Now I can't log in

anne_droid · Answer

Hi

I assume it is a Windows password required, for the OS.

While I usually go via a LIVE LINUX, there is a possible windows way (perhaps a tortuous voyage, being associated with Microsoft, but HEY-HO)

Boot from Windows installation media or enter the Advanced Startup Options
(e.g., by interrupting boot 3 times or through Recovery).

Open Command Prompt (usually available under Troubleshoot > Advanced Options > Command Prompt).

Use the command to create a new user account:

net user USERNAME PASSWORD /add

Replace USERNAME with the desired user name and PASSWORD with the password.

Optionally, add the new user to the administrators group with this command:

net localgroup administrators USERNAME /add

This method does not require logging in to Windows itself.
It requires booting into an environment where Command Prompt can be used

with administrative permissions outside the main OS.

Windows General

Locked out

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