You will need to contact Microsoft to get assistance in resolving your login issues.
If you have a Microsoft account
Online password reset: Go to the Microsoft password reset page on another device, select "I forgot my password," and follow the prompts to verify your identity and create a new password. You can also access this option from the Windows sign-in screen by clicking the "I forgot my password" link below the password field.
Unlock button:If your device is locked from a Microsoft account, you may see an unlock button on the device's settings or login screen that allows you to unlock it after verifying your account.
If you don't have a Microsoft account
Password reset disk:If you previously created a password reset disk, use it at the login screen to reset your password.
Security questions:For a local account, after entering an incorrect password, you may see a "Reset password" link that allows you to answer security questions to reset it.
Last resort: Reset your PC
Access recovery options:On the Windows login screen, hold down theShiftkey, click on the Power icon, and then select "Restart" while still holdingShift.
Select "Troubleshoot":After the PC restarts to a blue screen, select "Troubleshoot".
Choose to reset the PC:
Keep my files:This option will keep your personal files but may require your current admin password, which you may not remember.
Remove everything:This will erase all your files, apps, and settings, but it will remove the password and give you a fresh start. This is recommended if you are giving the PC away or can't remember the admin password.
Reinstall Windows:The computer will reboot and go through the setup process, where you will need to re-enter your Microsoft account details or create a new local account.
DELL-Jesse L
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November 19th, 2025 08:55
You will need to contact Microsoft to get assistance in resolving your login issues.
Shiftkey, click on the Power icon, and then select "Restart" while still holdingShift.Lutay
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November 19th, 2025 12:59
What type of account was it? Microsoft account or local?
Jazzy3098
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November 19th, 2025 17:46
@DELL-Jesse L I have tried all of that and I do not have a password reset disk. Where do I get that from?
Jazzy3098
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November 19th, 2025 17:47
@Lutay no idea. I went in to the settings removed the user account. Now I can't log in
anne_droid
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1.4K Posts
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November 20th, 2025 13:51
Hi
I assume it is a Windows password required, for the OS.
While I usually go via a LIVE LINUX, there is a possible windows way (perhaps a tortuous voyage, being associated with Microsoft, but HEY-HO)
Boot from Windows installation media or enter the Advanced Startup Options
(e.g., by interrupting boot 3 times or through Recovery).
Open Command Prompt (usually available under Troubleshoot > Advanced Options > Command Prompt).
Use the command to create a new user account:
net user USERNAME PASSWORD /add
Replace USERNAME with the desired user name and PASSWORD with the password.
Optionally, add the new user to the administrators group with this command:
net localgroup administrators USERNAME /add
This method does not require logging in to Windows itself.
It requires booting into an environment where Command Prompt can be used
with administrative permissions outside the main OS.