We have deployed the Latitude 7480 and 7280 laptops with the thunderbolt model TB 16 dock. The USB C connector that plugs into the laptop are breaking an an extremely high rate. I am wondering is there an alternative to this cable/dock that is not as susceptible to the plastic casing cracking and causing the wires to come loose. See image below.

Unfortunately image uploads are initially only visible to the person who uploaded them and to Dell reps until they get 'approved', so as of this writing, your image isn't visible. But in terms of dock options, the TB16 is the only Thunderbolt 3 dock Dell makes that will work with that system. They also make the WD15, which uses regular USB-C, but that will limit your display options compared to the TB16, and the connector is basically the same. Then there's the D6000, but that uses DisplayLink technology rather than tapping into the system's native GPU outputs, which has a lot of drawbacks.Unfortunately although the cable is replaceable, it uses a proprietary connector on the dock side, so you won't find an alternative. That said, USB-C and Thunderbolt 3 are industry standards, so there are a variety of third-party docks available from people like Belkin, StarTech, SIIG, and Plugable, to name just a few. They vary especially in the display configurations they support and the wattage (if any) that they provide to attached systems for charging, so pay particular attention to those. One capability you are likely to lose, however, is the ability to wake or power on the system from the dock while the lid is closed. You'd also likely lose the ability to run the system with the lid closed while it's docked unless you were ok setting your Lid Close Action to 'Do Nothing' rather than the default Sleep, but that of course affects other scenarios too. If those are dealbreakers, then you'd have to use the WD15 or TB16 since there isn't an industry standard for handling external power buttons.Out of curiosity though, what's happening with those connectors in your environment that's leading to such high breakage rates? This is the first report I've seen on this forum about widespread connector failures, and the TB16 has been out for a while.

Thanks for the info! Honestly I am not sure what is causing the plastic jacket to crack but they tend to crack along the sides starting where the USB C plug goes into the port on the laptop. Being in IT I like to think that I am not as hard on or careless with my hardware as the average end user but even mine has cracked. I think it is just the nature of a USB C and Micro connectors I have notice Android chargers tend to do the same over time. I personal try to find cables that have a rubber jacket around the tips that way there is no seam to come apart but I guess Dell felt that the little LED light on the tip of the cable was important enough to make a less rugged connector.

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Milan Trnka37170a

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Milan Trnka37170a

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September 10th, 2024 06:05

Named pipes issue

Hello, I have problem with named pipes issue. The issue appears only on workstation with AMD cpu. Reinstalation of windows doesnt solve the problem.

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Named pipes issue

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