Need help with a forgotten password

Yes what version of Windows are you using ?

And where is the password request popping up ?

I believe you will need to get Dell support involved with this.

I am running Windows XP and the password request appears as soon as the computer asks for the username and password

log on to safe mode (tap f8 at start-up). go to control panel, user accounts, and delete the offending account.

Thank you very much, it worked!!

 

Merry Christmas

 

I am running Windows XP and the password request appears as soon as the computer asks for the username and password

 

I'm confused. Are you saying that you're simply asked for the XP username and password? Or is this before Windows loads...like a BIOS password?

 

If it's just the standard XP password you might try logging in as administrator with a blank password. If that works you can change the password on the primary account to whatever you want. Unfortunately, you've got to log in using an existing account so if the administrator password isn't blank and you don't know the passwords for any other existing accounts then there's no easy way in. Even safe mode requires credentials.

 

If it's a BIOS password you might call Dell support and ask if there's a way to reset the BIOS back to the defaults.

 

 

 

you can get by the bios password 2 ways..one is to use the jumpers on the MOBO to reset Bios to default settings..or you can remove MOBO battery and unplug the computer from the AC outlet  for about 2 hrs.....this is some cases will reset the bios to its default setting.........

reboot your pc and boot into safe mode (if the admin account wasnt passworded), when it boots into safe mode you should see a few log on options...yur regular account an a admin account...log onto windows with the admin account and then go to control panel and then user accounts...you can then remove the pass word from your regular account or delete that account and create a new one........or you can bite the bullett and reformat your machine....the above wont work if you had passworded the admnn account in the past...most people dont or forget to pass word it...

 

oops In see someone already posted this...but now you should go ahead a password the admin account for security reason....I pass word mine durring the instalation of windows.....

What was the point of these last two posts, Electrode???  The OP already said it is back up and working.

 

I posted the first one prior to seeing it was up and running...I posted the second one for referance if someone forgets their bios password......

You do know to tell someone to bypass the bios security is a violation of the TOS. My understanding is the tech dept after determining ownership of unit will give this out.

Depends on whether the system is a desktop or laptop.  In this discussion I don't recall the Original Poster mentioning that fact.  

 

For a laptop..... you are correct.

 

For a desktop....... helping a user clear a forgotten BIOS password is not a problem.   The procedure is well documented in each desktop model's on-line Service Manual. 

you can also use a program that will reset the passwords..even on the admin account......you can check it out here...I have the free version on a disk for emergecies

 

http://www.password-changer.com/

Hello all new here I agree with above answers and know about booting into safe mode to by pass things and reset a new pass word, But if windows or administrater pass word is forgotten and it ask for a pass word to be able to continue and stops you from booting into safe mode what then.

I read some where long ago that their was a jumper plug EPWD to turn off power and disconnect then reconnect power and reboot then shut back down reconnect EPWD jumper plug and pass word would be removed but can't seem to find where I read about that or where inside the tower the jumper plug is located... Any ideas or solutions to this please and Thank you!

                                                                                                                  Robert