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March 17th, 2004 12:00
Need help with Plus! installation
Hi all,
I need some help trying to install Microsoft Plus! for Windows XP. The first time I installed it (about a year ago) it installed flawlessly. Since then, I had to have my drive reformatted. I want to reinstall Plus!. When attempting to, everthing installs fine until the point where the software goes to register itself. I get the following Error Message:
Error 1904. Module C:\Program Files\Common Files\Microsoft Shared\Microsoft Plus!\PLUSWIZ.dll failed to register. HResult - 2147221164. Contact your support personnel.
and then
Error 1904. Module C:\Program Files\Common Files\Microsoft Shared\Microsoft Plus!\PersonalDJreg.dll failed to register. HResult - 2147221164. Contact your support personnel.
I then have the choice to either Abort, Retry, or Ignore. If I Abort, installation stops completely. If I Retry, I keep getting the same error message. If I choose Ignore, installation will complete, but then I cannot start Plus! as I get another message stating that some files are either missing or corrupted and to reinstall the program. When I do reinstall, I get the error messages again.
Can anyone out there guide me as to how I can get this program installed properly? I appreciate your responses
fireberd
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March 17th, 2004 13:00
Do a System Restore to a date PRIOR to first trying to install Plus. That should clear it out of your system and allow a "fresh start" with the installation.
Sometimes if an installation fails, subsequent attempts to install it over top of the failed installation will also not work. A clean install is usually called for in those cases.
There may be some info on the Microsoft knowledge base about your problems, too. I haven't looked there, but that's a good place to start, since it's a Microsoft application, not an OEM product provided by Dell. Since it's been previously installed and registered, you may have to contact Microsoft about the reinstallation and re-registration.