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tojam911

2 Posts

96792

October 23rd, 2012 09:00

Nero Blu-ray player

Hi ,

Please can anyone help me? I have Inspiron 7520 with pre-installed  blu-ray player (Nero) but when I went to run this I get a message saying a file is missing. The file specified is d3dx9_43.dll

What is the easiest way to get this file installed? A big thanks to the person/people who can help me in this issue! I want to try blu-ray for the first time and have got the disc waiting, just no player to play it!

otohboto

1 Message

March 21st, 2013 20:00

I talked to a Dell Technical Support agent for approximately two hours and he was unable to solve my problem. I read your post and followed the instructions and my problem was solved immediately -it turns out that I need to install DirectX-. Thank you very much!

DELL-Appu S

4 Operator

 • 

3.1K Posts

October 23rd, 2012 10:00

Hi,

Let’s try the following  steps and check:

Perform system restore.

  • Click on 'Start'
  • Click on 'All Programs' then click 'Accessories'
  • Click on 'System Tools'
  • Click on the 'System Restore'
  • Then click 'Next' on the "Restore system files and settings" window
  • Then choose the restore point that you want to use(choose a date when the system was working good)
  • After that click 'next' to continue
  • Then click 'Finish' on the "Confirm your restore point" window to start the System Restore
  • Then Click 'Yes' to the once started, System Restore cannot be interrupted. Do you want to continue? dialog box.
  • System Restore will now restore Windows 7 to the state that was recorded in the restore point.
  • Immediately after logging in to Windows 7 after the reboot, you should see a message that System Restore completed successfully.
  • Click Close, restart the computer and check if the issue still persists

If the above steps do not work, then download and install DirectX:

  • Click on the link http://bit.ly/KSPXU6
  • Save the file on the desktop
  • Follow the on-screen instructions to install the file
  • Restart the computer and check if the issue still persists

Please reply if you have any questions.

AZ-Toolman

7 Posts

November 3rd, 2012 11:00

This problem occurs when I updated Nero 10 and installed Blu-ray player.

I restored pc to a earlier restore point and got rid of the problem.

I tried clicking on the Nero check for updates and again it displayed Blu-ray player but showed a larger file download.

I installed it and recieved the same error again.

Restored and gave up on the bad download / update.

Swapnil96

1 Message

November 18th, 2012 04:00

Sir,

I've followed the procedure as you suggested to run the "Nero Blu-Ray Player" 

but, it unfortunately doesn't work as it displays an application error-

"The instruction at 0x015c3cc5 referenced memory at 0x00542000. The memory could not be written"

This is where I require your assistance. Please respond as quick as you can.

Regards--

Swapnil96 

outdoorman200

2 Posts

November 27th, 2012 10:00

I have the same problem.  Mine came in an update as Nero Blu Ray was never installed on this computer.  Has never worked and get the same errors as u.

Any help could be apprieciated

 

Jeff

outdoorman200

2 Posts

November 27th, 2012 10:00

Nero was added to my computer through an update so I don't have an earlier version so the first part is out of the question.  Downloaded the second part and restarted computer and now have a new error:  "The instruction at 0x01873cc5 referenced memory at 0x006fe00. The memory could not be written."

 

Any additional help would be awesome.

 

Thanks

Jeff

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